Job Information
Danaher Corporation IT Support Engineer CRM in Bangalore, India
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The IT Support Engineer CRM for Leica Biosystems is responsible for supporting the salesforce community of 1950 + users. This role will be the primary production support person for Salesforce Sales, Marketing and Service for the North America Region and be the team specialty for support in CPQ and Sales.
This position is part of the ONEIT Organization primarily responsible for North America, fully remote but working the North America time zone hours. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the LBS CRM IT RUN TEAM and report to the Manager, Global Support CRM responsible for supporting salesforce. If you thrive in a working with a small team in a fast-paced environment role and want to work to build a world-class ONEIT organization—read on.
In this role, you will have the opportunity to:
Lead Support role for the North America user w/ specialty for the team in global sales/cpq
First Responder for all requests/incidents for Salesforce Service Working all tickets within our service level agreement.Prompt and professional response to all customer; striving for quality, quick and efficient response
Critical thinker on issues and analyst to identify fix root cause
Enforce team work by following/support all standard work processes
Escalate w/ Support analysis and Collaborate with the Development team
The essential requirements of the job include:
Salesforce Certified Admin
Experience with SAP and Knowledge of Informatica integration tool or comparable mapping tool.
Foundational understanding of SAP: customer and product master data, pricing and order management is strongly preferred.
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.