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Danaher Corporation Field Application Engineer in Alabang Muntinlupa City, Philippines

Job Title: Field Application Engineer

Job Location: Manila, Philippines

POSITION SUMMARY:

The Field Service and Applications Engineer is a field-based position responsible for supporting and growing the Cepheid business by offering technical/applications training and support among current and potential customers with effective trouble shooting, repair and maintenance of GeneXpert products in a designated territory. The Position will work within the Customer Care team and report locally to the Technical Support Manager.

ESSENTIAL JOB RESPONSIBILITIES:

• Provide quality system, software, assay application and maintenance demonstration/training and support to customers.

• Manage customer system and assay from installation, implementation to customer go-live (patient reporting) by following the ready set-go program for verification, validation and implementation of systems/assays.

• Provide customer education and technical expertise by introducing product clinical values and demonstrating product features to meet customers’ unmet needs.

• Manage customer data in the company CRM, SAP as requested by sales/marketing and adherence to Cepheid SOP’s.

• Coordinate scheduling of other Cepheid resource utilization within the Territory including Sales, Marketing and Technical Support.

• Collect and share market and competitive intelligence to sales organisation (public procurements, competitors, business partners).

• Understand and know clinical environment and competitor products.

• Travel throughout a designated service region on short notice to support the company's products and field service partners.

• Provide occasional weekend service support within a short period of time.

• Achieve and exceed Customer Satisfaction objectives

• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.

• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.

• Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way

• Ensure that we meet KPIs and participate / lead Continuous Improvement programs

• Educate customer on Cepheid product availability, including system and assay portfolio

• Maximize system performance and minimize downtime

• Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and

technical matters

• Regular communication with Supervisor and Coordinators for scheduling

• Timely return of parts, including follow up for collections and delivery

MINIMUM REQUIREMENTS:

High School degree (or equivalent experience) with 4-6 years of related work experience OR

AA or Technical Trade Degree with 2-4 years of related work experience.

TRAINING RESPONSIBILITIES:

• Ensure all required trainings on technical, compliance etc that are designated to the position are completed in a timely manner

POSITION SUMMARY: The Field Service and Applications Engineer is a field-based position responsible for supporting and growing the Cepheid business by offering technical/applications training and support among current and potential customers with effective trouble shooting, repair and maintenance of GeneXpert products in a designated territory. The Position will work within the Customer Care team and report locally to the Technical Support Manager.

ESSENTIAL JOB RESPONSIBILITIES: • Provide quality system, software, assay application and maintenance demonstration/training and support to customers. • Manage customer system and assay from installation, implementation to customer go-live (patient reporting) by following the ready set-go program for verification, validation and implementation of systems/assays. • Provide customer education and technical expertise by introducing product clinical values and demonstrating product features to meet customers’ unmet needs. • Manage customer data in the company CRM, SAP as requested by sales/marketing and adherence to Cepheid SOP’s. • Coordinate scheduling of other Cepheid resource utilization within the Territory including Sales, Marketing and Technical Support. • Collect and share market and competitive intelligence to sales organisation (public procurements, competitors, business partners). • Understand and know clinical environment and competitor products. • Travel throughout a designated service region on short notice to support the company's products and field service partners. • Provide occasional weekend service support within a short period of time. • Achieve and exceed Customer Satisfaction objectives • Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software. • Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support. • Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost-effective way • Ensure that we meet KPIs and participate / lead Continuous Improvement programs • Educate customer on Cepheid product availability, including system and assay portfolio • Maximize system performance and minimize downtime • Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters • Regular communication with Supervisor and Coordinators for scheduling • Timely return of parts, including follow up for collections and delivery

TRAINING RESPONSIBILITIES: • Ensure all required trainings on technical, compliance etc that are designated to the position are completed in a timely manner

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Operating Company: Cepheid

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