Danaher Corporation Analyst II Field Applications in Alberta, Canada
Danaher Company Description
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care. Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see. If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or atwww.beckmancoulter.com. Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
ANALYST II FIELD SYSTEMS SUPPORT (Applications based in ALBERTA)
The Analyst Field Systems support person is responsible for the support of instrumentation which may include Chemistry/Immunoassay platforms, Hematology and Urinalysis instruments and others as determined by customer needs. The goal is to ensure the analyzers meet Beckman Coulter stated requirements in the customer laboratory environment.
Additionally the assigned individual is responsible for working directly with the customer Key Operator during installation verification to reinforce training, and ensure customer staff is properly prepared to operate and maintain the instrumentation.
The individual is responsible for addressing customer questions and concerns regarding instrument operation and assay performance, in accordance with published specifications and regulatory body requirements. The individual works closely with many cross functional teams including Field Service, Sales, Customer Training and Tech Support.
Key Responsibilities * Ensure customer is properly prepared for analyzer verification and meeting milestones for established implementation timeline. * Assesses customer Key Operator performance and knowledge level. * Completes Verification studies on instrumentation including, but not limited to: instrument set-up, calibration, precision, linearity studies, and method comparisons. * Provide both onsite and remote phone support to customers for assay and QC related questions. * Provides onsite training for proper operation of instrumentation. * Conduct themselves in a most professional manner, even under stressful conditions. * Manage and support customer satisfaction to sustain the growth of business. * Proactively makes recommendations for future improvements and implements those actions accordingly. * Works collaboratively across the business to build partnerships with the marketing, service, and sales teams to ensure high customer satisfaction. * Drives revenue growth through determining assay growth opportunities while working with customers. * Motivates and engages teammates by asking for their input and listening to their ideas. * Is viewed as a team player by peers, co-workers and supervisor(s). At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Qualifications/Requirements * A degree with a minimum combined experience of 5 years in laboratory/ diagnostic instrumentation or other related field required. Bachelor’s degree preferred. * Proven excellence in communication, presentation and facilitation skills. * Ability to influence and collaborate across business functions. * Advanced understanding of Diagnostics or Healthcare Industry with heavy emphasis on Laboratory Regulatory environment. * Must be willing to work out of home based office. * Must be willing to travel domestically at least 75% of the time (based on the need of the position). * Strong proficiency in Microsoft Office (Word, Excel, Powerpoint), EP Evaluator * Excellent presentation and/or facilitation skills. * Possess clear, concise and accurate written and verbal communications. * Good driving record Desired Characteristics * Background in Medical Technology and work experience * Experience in the Diagnostics industry a plus. * Familiarity with Standard Laboratory Practices, including Quality Control, record keeping, and regulatory requirements (CAP, CLIA, IQMH) * Highly Flexible and self-motivated. * Entrepreneurial thinking.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 67,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $18.3B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,200% over 20 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: North America-North America-Canada-Alberta
Req ID: BEC013477