Danaher Corporation Field Service Engineer - Calgary in Alberta
Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
As a Field Service Engineer you will be responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repairing, installation, and maintenance Beckman Coulter equipment at customer sites.
Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company
Call Closure ‐Using our computerized system, a FSE will close service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.
Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”
Excellent follow‐up skills to insure we exceed customer expectations, and close all outstanding issues
Strong communication and listening skills
Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion
Managing customer concerns ‐ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution
Financial Management & Growth
Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.
Achieve annual revenue target with expected year‐over‐year growth of 8‐10%
Manage individual expenses with on time monthly submission of expenses, signed, with receipt by the 15th of each month.
Submission of weekly time card via ADP by end of business day on Friday
Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin
Leads by example to develop a robust continuous improvement culture
Assumes accountability around daily management and monthly KPI’s
Enthusiastically seeks out opportunities for improvement
Acts as a primary customer of DBS and demonstrates internal and external DBS expertise to map improvement plans and drive sustainable improvements
Value Selling ‐add value to our service offerings. A FSE must have ability to handle a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non‐agreement instruments, etc.).
Drive substantial new equipment lead generation from Service to aid Sales growth
Partner with sales to support current sales initiatives to drive growth
Sense of Urgency ‐must have the drive/motivation to take action. Ability to prioritize daily activities and determine what requires immediate attention.
Strong Interpersonal and Communication skills with ability to remain calm when taking care of difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive demeanor and motivator.
Ability to adapt - flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Be able to think quickly and respond positively to those changes.
Able to travel 25 ‐75% of the time
Ability to lift 50 pounds
Education and/or Experience
Associates mechanical, electrical, or biological degree or military equivalent
3 + years of prior field service experience in related field is preferred
Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)
Strong deductive reasoning and problem‐solving skills
Commercial experience, including direct selling of products or services
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .