Danaher Corporation Technical Specialist - Advanced Staining Canada in Alberta
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.
Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
Achieve and exceed monthly, quarterly and annual revenue growth targets for both the Instrumentation and Consumables businesses.
Coordinate and manage equipment Installations within specified product line, including site readiness, pre-installation reagent order management and post-installation follow-up.
Along with manager, coordinate communication on pre/post sales technical and application assistance in response to customer enquiries, escalations and troubleshooting.
Communication with internal teams, including the Business Unit, Tech Support, Management and the Field Service organization to manage and lead regional technical investigations where required.
Conduct virtual and onsite demonstrations and product presentations; actively participate in sales process for existing and potential customers.
Perform and document customer training (including refresher training), as requested by internal teams and/or customers.
Manage and coordinate customer sample requests (DIR), new product evaluations, new product introductions.
Optimize instrument performance, quality and utilization.
Perform experiments to investigate and solve more complex technical applications problems.
Owns completion of technical responses for RFP completion with thorough strategic responses.
Account prospecting with team and actively involved in Strategic Selling with Perspective process, including Blue Sheet contribution and reviews.
Proactively increase consumables attachment with new installations, existing customers and competitive accounts.
Maintain current market analysis, including a TAM tracker in efforts to increase market share, market visibility including competitive intelligence and increase customer awareness of Leica’s total product offering.
Provide Marketing support for regional and global initiatives and transformative marketing.
Conduct Customer Satisfaction/Wellness Assessments and Customer Business Reviews in line with performance objectives.
Routine use of DOMO Sales analytics tool and proactively monitor consumables sales trends and communicates/summarizes to Sales and Management team.
SFDC maintenance, including Work Order completion within expected timelines, updating customer information and adding notes and significant history, where applicable.
Help to coordinate and manage product supply, including backorders, product substitutions, discontinuations and stay current with Leica’s current offering of region-approved Products.
Actively participate in weekly and monthly forecast reviews, funnel management calls and territory business reviews.
Assist selling team in selling cross-portfolio and lead generation for all product lines.
Develop relationships with existing KOLs, including Pathologists, Lab Managers, Technologists and researchers.
Desired Education, Experience, Skills
- BSc., Medical Laboratory Technologist/Technician (MLT) or equivalent
Understanding of IHC and Histology marketplace or a related discipline
1-3 years’ Histology laboratory experience in clinical, research, or industrial setting with a practical focus on IHC
1-3 years’ experience in the optimization, operation, functionality, and support of IHC instrumentation and related products preferred
- Home Office Based – Travel up to 50% of time (higher in first 6 months in role).
Work Hours: Occasional after-hours, evening and weekend work and travel is required.
Language: English and French
Goal oriented, results driven
Self-motivated and able to work independently but also able to interact as part of a team member
Excellent time management and organization skills are a must
Analytical (relies on data and analysis to drive decisions and recommendations)
Effective Communicator (Internal and External customers)
Must possess excellent Customer Relationship and Interpersonal Skills
Effective Team Member (can work collaboratively with sales and service teams)
Project Management acumen
Sound Judgment (adherence to Compliance and Regulatory / Quality Policies)
Sales Team - Canadian Account Managers, Sales and Applications Manager
Technical and Applications Support Teams
Service and Support Teams
Global Marketing, Business Unit Product Management, Sales Enablement, Commercial Development Leaders, Customer Service and Commercial Operations Teams (Contracts and Pricing)
- Customers – Histology Technicians, Supervisors, Managers and Doctors (Pathologists)
Physical Demands & Working Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, minor tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds.
The employee must be comfortable working on a computer (seated or standing) for periods of time to complete documentation, e-mail, CRM requirements, quotes and similarly related programs
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This position will require frequent travel by car, driving long distances and flying in and out of airports with possible long wait times.
Work environment: While performing the duties of this job, most work while with customers is in a laboratory setting (this may include seeing human or animal tissue excised for diagnostic purposes). Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate and ability to work near fumes or airborne particles, toxic or caustic chemicals and risk of electrical shock. Majority of work will be a laboratory or in a home office.
The statements in this description represents typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.