Danaher Corporation Bioinformatic Scientist - Field Applications (f/m/d) in Amersham, Bucks., United Kingdom
Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.
IDT is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
This position is part of the Customer Success Department located in France and will be fully remote. Note, other central European locations will be considered however the successful candidate must be fluent in French and English. At IDT, we are one global team. We celebrate our differences, engage in healthy debate, and are inclusive. Together, we accomplish great things!
The Bioinformatics Scientist - Field Applications is responsible for the bioinformatics support for IDT’s secondary analysis software Archer Analysis which is utilized by Next Generation Sequencing product lines FusionPlex, VariantPlex, LiquidPlex and Immunoverse. The focus of this position is to enable our customer’s success and satisfaction by providing dedicated onsite and remote assistance on data analysis related inquiries. This position’s main territory will be the Europe, Middle East and Africa (EMEA).
In this role, you will have the opportunity to:
Provide best-in-class technical field support for IDT NGS customers on-site and remotely, including software training and troubleshooting
Communicate complex concepts and engage in difficult conversations while building and maintaining strong relationships with customers
Collaborate with internal teams to identify key customer requirements for future product development efforts, and to ensure the value of the NGS product line is communicated clearly and effectively to customers
Present technical information both internally at regularly scheduled department meetings and externally to the molecular biology community at large, including conferences and industry trade shows
Maintain a broad expertise in the bioinformatics field and in the IDT product lines and other relevant competitive technologies
Contribute to the development and maintenance of internal and external learning resources, including internal knowledge bases
Demonstrates behavior consistent with the Integrated DNA Technologies Core Values
Performs other duties as assigned
The essential requirements of the job include:
Bachelor’s degree in Molecular Biology, Biology, Bioinformatics or related Life Science field required; Master’s or PhD graduate degree preferred
At least 3 years of experience in NGS, the life science industry, or an academic research environment with demonstrated knowledge and understanding of computational and biological issues
Basic script writing experience and comfortable working in Linux command line
Ability to travel (approximately 50%) with occasional travel outside assigned territory. Location close to a major transit hub is highly desirable.
English and French fluency
It would be a plus if you also possess previous experience in:
Strong understanding and experience using NGS bioinformatics algorithms/software, extensive Python and Galaxy experience preferred
At least 1 year of experience in a customer support or customer-facing role with demonstrated troubleshooting capabilities
Hands-on experience with NGS library preparation
Experience working with CRM systems, Salesforce preferred
This position is advertised as being based in France however other central European locations will be considered.
At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for IDT can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.