Danaher Corporation Field Service Engineer in Amersham, Bucks., United Kingdom
At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for a better way and help make life better for us all! For more details, visit us at www.cepheid.com or follow us on Twitter (@CepheidNews).
Job Title: Service Engineer UK
Job Location: Midlands
Cepheid has an opening for a Field Service Engineer covering the Midlands. You will conduct service, repair and/or installation of products or IT solutions at the customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and figures out the most cost-effective solution. Escalate complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Respond to customer support calls within an assigned territory.
Essential job responsibilities:
Provide corrective and preventive maintenance in house & on site if required to support Cepheid Product line
Manage repair, installations and services on customers systems mainly in house.
Provide support on company instrumentation products.
Perform routine standard procedures to isolate and fix problems in equipment or software
Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
Achieve and exceed Customer Satisfaction key performance indicators
Education or Experience:
Full clean driving license
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
Operating Company: Cepheid