
Job Information
Danaher Corporation Technical Project Coordinator- Field Service Support & Innovation (UK Remote) in Amersham, Bucks., United Kingdom
The Technical Project Coordinator handles key Field enablement & innovation projects and tasks that drives/ support the efficiency of the field team and that enables them to achieve customer satisfaction. Project Coordinator responsibilities include the coordination and completion of projects on time within budget and within scope. Oversee all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. The Project Coordinator is primarily in charge of driving continuous improvement within the EU Field Service department. You will be responsible for driving business efficiency to ensures Project goals are met and associates and the other project resources within Cepheid and Danaher.
Overall accountability
Centralize and drive improvement and changes needed in the EMEA
Challenge business needs by properly defining problems
Track projects completion rate and maintain project funnel
Manage priorities amongst project using impact matrix
Support Direct and third-party service providers
Carry out tasks assigned in FSL
Business support
Pro-actively stay in touch with Field Service team, Customer Care associates
Propose help and share knowledge and experience
Help identifying opportunities of improvement and framing problem statements
Think out of the box. Bring clarity between solutions and problem statements
Ensure when a project is completed, the business has autonomy to run and sustain
Update SOP/WI, build training, grow SME’s expertise level
Support Business review
Education or Experience (in years):
College education in Project management or significant experience (5y) related to the position
High School degree (or equivalent experience) with 4-6 years of related work experience OR
AA or Technical Trade Degree with 2-4 years of related work experience.
Knowledge and skills:
Strong collaborations skills, able to achieve success by leading teamwork across the organization
Experience of leading multilingual Service operations across multiple locations
Builds an environment of continuous improvement, drives effective change
Very thorough, detail oriented, and excellent communication skills
Knowledgeable in ERP and CRM (SAP, SFDC, QAD, JDE, Oracle, …)
Skilled at data aggregation, trend analysis, and other operational reporting
Languages: Fluent in written and spoken English
Excel manipulation. Pivot table level at least. Macro level appreciated
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
Operating Company: Cepheid