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Danaher Corporation Customer Care Specialist Northern Eastern Europe in Amsterdam, Netherlands

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges

The Customer Care Specialist is a key position which provides to Leica Biosystems Customers and the LBS Northern Eastern Europe Sales and Service teams for the Benelux, Nordics and Eastern Europe. This will include creation and administration of sales and service orders, field service engineer jobs, deployment of initiatives to achieve financial and customer satisfaction objectives, as well as facilitate the processing of Public Tenders. The Customer Care Specialist is the principal point of contact for our customers and commercial organisation, with key priority on customer focus and sales related activity.

This role will be office based in Amsterdam, hybrid, for 3 days per week

In this role, you will have the opportunity to:

  • Be the key point of contact with customers enabling the best possible service in all types of media interactions

  • Active collaboration with Sales and Service teams in regards to enhance high standard of customer interaction points

  • Responsible for all steps of order processing and administration (order entry, tracking and fulfillment) in regards to instruments, consumables and service purchases

  • Work closely with the Global Supply Chain to co-ordinate a timely delivery in order to meet the customer’s needs and requirements

  • Use SFDC and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders

  • Support order-to-cash process in collaboration with Credit and Collections

  • Assess, execution, tracking and stewardship of public tender documents

    The essential requirements of the job include

  • Solid experience of working in a customer service environment

  • Experience in tender administration

  • Understanding of importance of standardized processes, ability to structure work and processes

  • Excellent Communication skills, ability to plan own work and work unsupervised

  • Knowledge of SAP order processing is preferable although not essential

  • Fluency in Dutch & English, French would be a plus

    At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

    #LI-Hybrid

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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