Danaher Corporation Customer Care Specialist in Amsterdam, Netherlands
This is a key position which provides to LBS Customers and the LBS NEE Sales and Service teams in all forms for the Benelux, Nordics and Eastern Europe. This will include but is not limited to creation and administration of sales and service orders, field service engineer jobs, deployment of initiatives to achieve financial and customer satisfaction objectives (internally and externally), as well as facilitate the processing of Public Tenders. The Customer Care specialist is the principal point of contact for our customers and commercial organisation, with key priority on customer focus and sales related activity.
This role will be office based in Amsterdam
Receive and process customer purchase orders, administrate order changes or adjustments, applications and service requests and cancellations directly from customers and dealers.
Receive purchase orders for service contract and warranty extension directly from customers and dealers.
Achieve and maintain contact with customers in order to give them the best possible service in all types of media interactions.
Use SFDC and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders
Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders.
Work closely with the Global Supply Chain in order to get delivery information of scheduled shipments
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account)
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
Ensure correct and accurate paperwork (original purchase order, copies of invoice, and return goods memo)
Prepare and issue credit notes
Process service orders within defined timeline and invoice accordingly
Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s
Co-ordinate closing of jobs in order to issue invoices to our customers
Work with BU’s in order to process warranty invoices
Support the Daily Management processes in the Customer Care department.
Assess, execution, tracking and stewardship of public tender documents
Issuing and controlling of all legal documents of the company to ensure participation in public bids
Registering the company in public of private websites for bids participation
Fosters and exhibits a “Best Team Wins” mentality.
Excellent Communication skills
Ability to plan own work and work unsupervised
Fluency in French, Dutch & English
Works with integrity and understands compliance requirements
Attention to detail
Able to use own initiative
Preferably experience of working in a customer service environment
Knowledge of SAP order processing is preferable although not essential, may be another ERP
Familiarity with standard IT Tools (Windows, MS Office, SAP, Lotus Notes)
Quality: proven ability to drive customer satisfaction
Understanding of importance of standardized processes
Ability to structure work and processes
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .