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Danaher Corporation Customer Care Specialist in Amsterdam, Netherlands

This is a key position which provides to LBS Customers and the LBS NEE Sales and Service teams in all forms for the Benelux, Nordics and Eastern Europe. This will include but is not limited to creation and administration of sales and service orders, field service engineer jobs, deployment of initiatives to achieve financial and customer satisfaction objectives (internally and externally), as well as facilitate the processing of Public Tenders. The Customer Care specialist is the principal point of contact for our customers and commercial organisation, with key priority on customer focus and sales related activity.

This role will be office based in Amsterdam

Key responsibilities:

  • Receive and process customer purchase orders, administrate order changes or adjustments, applications and service requests and cancellations directly from customers and dealers.

  • Receive purchase orders for service contract and warranty extension directly from customers and dealers.

  • Achieve and maintain contact with customers in order to give them the best possible service in all types of media interactions.

  • Use SFDC and SAP to retrieve customer information, stock status information, the status of purchase orders and to make changes on customer purchase orders

  • Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders.

  • Work closely with the Global Supply Chain in order to get delivery information of scheduled shipments

  • Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account)

  • Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date

  • Ensure correct and accurate paperwork (original purchase order, copies of invoice, and return goods memo)

  • Prepare and issue credit notes

  • Process service orders within defined timeline and invoice accordingly

  • Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s

  • Co-ordinate closing of jobs in order to issue invoices to our customers

  • Work with BU’s in order to process warranty invoices

  • Support the Daily Management processes in the Customer Care department.

  • Assess, execution, tracking and stewardship of public tender documents

  • Issuing and controlling of all legal documents of the company to ensure participation in public bids

  • Registering the company in public of private websites for bids participation

  • Fosters and exhibits a “Best Team Wins” mentality.


  • Excellent Communication skills

  • Ability to plan own work and work unsupervised

  • Fluency in French, Dutch & English

  • Works with integrity and understands compliance requirements

  • Attention to detail

  • Able to use own initiative

  • Preferably experience of working in a customer service environment

  • Knowledge of SAP order processing is preferable although not essential, may be another ERP

  • Familiarity with standard IT Tools (Windows, MS Office, SAP, Lotus Notes)

  • Quality: proven ability to drive customer satisfaction

  • Understanding of importance of standardized processes

  • Ability to structure work and processes

    Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .