Danaher Corporation Customer Care Specialist in Amsterdam, Netherlands
Danaher Company Description
Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. VisitLeicaBiosystems.com for more information.
SUMMARY OF POSITION
This is a key position which provides Order admin support to the LBS Customers and the LBS Northern & Eastern Europe( NEE) Sales and Service teams in all forms for the Benelux and Eastern Europe. This will include but is not limited to creation and administration of sales and service orders, field service engineer job creation and deployment in order to achieve financial and customer satisfaction objectives (internally and externally), as well as facilitate the processing of Public Tenders. The Customer Care specialist is the principal point of contact for our customers and commercial organisation for all sales order related activity.
This role will be office based in Amsterdam
The successful candidate must have the ability to progress into other roles within Leica Biosystems and other Danaher operating companies within the next 3-5 years.
Receive and process customer purchase orders, administrate order changes or adjustments, applications and service requests and cancellations directly from customers and dealers.
Receive purchase orders for service contract and warranty extension directly from customers and dealers.
Achieve and maintain contact with customers in order to give them the best possible service in all types of media interactions.
Use SFDC to transfer quotations made to SAP as an order.
Responsible for purchasing and tracking of the goods on the order.
Co-ordinate a timely delivery in order to meet the customer’s needs and minimizing the number of open orders at month end. Monitor open orders via ZSOS
Use SFDC and SAP to retrieve customer information, stock status information , the status of purchase orders and to make changes on customer purchase orders
Work closely with the Global Supply Chain in order to get delivery information of scheduled shipments
Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account)
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes in order to have all information up to date
Prepare paperwork (original purchase order, copies of invoice, and return goods memo) and ensure credit notes are created and issued
Receive requests for service callouts by telephone and fax
Process service orders within defined timeline and invoice accordingly
Provide customers with quotations within defined timelines
Purchase parts from BU’s and third parties and co-ordinate return of equipment for repair to BU’s
Co-ordinate closing of jobs in order to issue invoices to our customers
Work with BU’s in order to process warranty invoices
Monitor outstanding purchase orders from BU’s and third parties
Co-ordinate processing of credit notes to customers
Support the Daily Management processes in the Customer Care department.
Fosters and exhibits a “Best Team Wins” mentality.
FIRST SIX MONTHS EXPECTATIONS
Train to build a comprehensive understanding of the SAP modules required for the daily Order management processes.
Pro-actively demonstrate good customer service as well as support to the commercial organization.
Demonstrate good understanding of Customer Care processes.
Develop and maintain relationships of customers and key accounts.and try network of customers,and share targets.
Develop and maintain good working relationships within the LBS EMEA network.
- Excellent Communication skills
- Ability to plan own work and work unsupervised
- Fluency in Dutch, English & French
- Works with integrity and understands compliance requirements
- Attention to detail
- Able to use own initiative
- Experience of working in a customer service environment 3-5 years
- Knowledge of SAP order processing is preferable although not essential, may be another ERP Technical Product Knowledge
- Familiarity with standard IT Tools (Windows, MS Office, SAP, Lotus Notes)
- Quality: proven ability to drive customer satisfaction
- Understanding of importance of standardized processes
- Ability to structure work and processes
- Tenacity/Do What It Takes
- Mindset, demonstrate proactive approach to tasks given
- Must be a team player
- Effective Time Management and Personal Organization
- Positive, enthusiastic and driven
- Continuous Improvement, Don’t accept the status quo
** To Apply:
Leica Biosystems is committed to attracting and retaining the most highly qualified candidates available. We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. As a Leica Biosystems employee you will be consistently challenged to deliver your best.
If you are ready for this challenge, submit your resume for consideration. http://www.leicabiosystems.com/about/careers/
Be sure to follow Leica Biosystems on LinkedIn!
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Organization: Leica Biosystems
Job Function: Customer Support
Primary Location: EMEA-Western Europe-Netherlands-NH-Amsterdam
Req ID: SEL001313