Danaher Corporation Service Specialist / Planner in Amsterdam, Netherlands
Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.
Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Service Specialist / Planner for Leica Biosystems is responsible for supporting our Service Organization and our Customers, acting as key point of contact. Determine/prioritize the right repair, installation and maintenance scheduling.
This position is part of the Service Team in the Benelux located in Amsterdam and will be hybrid, 3 days per week at the office. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.
You will be a part of the Service Team and report to the Service manager..
In this role, you will have the opportunity to:
Call handling (phone/email), prioritize according to contract type, instrument type, type of customer complaint, or commercial considerations.
Plan preventive maintenance with close contact with the customers
Plan repair and installations according the priority and customer expectation
Schedule appointments in the calendar of the Field Service Engineers
Follow up on open repair orders & quotes
Order spare parts for maintenance, stocks or repairs to be shipped to the right location
Track spare parts delivery and plan visit accordingly
The essential requirements of the job include:
Language Dutch fluent + English fluent, French level B1
A first successful experience incustomer support, planning & invoicing
Good organizational skills
It would be a plus if you also possess previous experience in:
Familiarity with standard IT Tools (Windows, MS Office, SAP, Salesforce)
Communication skills on the phone
At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.