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Danaher Corporation Sales Development Representative in Ann Arbor, Michigan

IDT is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand that good data drives smart decisions. At IDT, we realize that although science may be uniform, people are unique. We promote a culture where engaged people are motivated and have opportunities to achieve their full potential, as part of one global team.

IDT is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Title: Sales Development Representative

Location: Remote, USA

Purpose statement:

The Sales Development Representative is responsible for carrying out lead validation and telephone-based lead generation campaigns from Marketing and Support leads.

Essential Functions:

  • Qualify incoming form submissions generated from Marketing efforts.

  • Qualify incoming leads generated by Marketing scoring mechanisms or Support cases.

  • Probe into contact’s needs and interests relating to Life Science application.

  • Execute against established processes and call scripts to qualify the lead.

  • Collect relevant contact information necessary for Sales Representative outreach and/or future marketing activities.

  • Execute Telephone Lead Generation campaigns:

  • Conduct tactical campaign telephone follow-up to prospect for sales ready leads

  • Navigate to correct individual within lab or company that is responsible for purchasing decisions and those who are performing the actual research

  • Provide feedback to team Manager on quality of telephone script and potential improvements to increase conversion

  • Embrace feedback from peers, supervisor, or collaborating departments on how to improve communications and selling skills

  • Manage follow-up activities in a rigorous manner prior to turning over leads to the sales team

  • Maintain company CRM by adding leads, contacts, and organizations to the system as identified or update existing records as information is obtained.

  • Execute established data maintenance process to improve and refresh the database

  • Ensure accurate data entry for all leads / Customer contact information to support future Sales and Marketing efforts

  • Participates in sales activities including tradeshows, customer field visits, regional and global sales meeting.

  • Develops technical knowledge by studying new product descriptions and participating in educational opportunities.

  • Maintains and improves quality results by following standard work.

  • Participates in training and ongoing staff meetings.

  • Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.

  • Performs other duties as assigned.

Education:

  • Bachelor’s degree with equivalent experience in Biology, Genetics, Biochemistry or related field required

Professional Experience:

  • Two or more years of telemarketing or telesales in B2B market preferred.

  • Proficiency in a variety of PC software programs with strong working knowledge of Microsoft Office, including Microsoft Teams, required.

  • Experience and Proficiency with popular CRM’s (Salesforce) preferred.

Other Job Qualifications

  • Highly motivated, success driven and passion to learn a sales role.

  • Strong communication and selling skills.

  • Ability to politely and thoughtfully navigate to key decision makers and influencers

  • Ability to ask thoughtful questions, respond to objections, and identify ways for IDT to gain access to company or contact

  • Ability to go “off script” as necessary based upon direction of phone conversation yet remain focused on qualifying individual

  • “Professionally social” – enjoys speaking on the phone with customers demonstrating a natural approach to build rapport during conversation

  • Attention to detail and ability to multi-task; highly organized.

  • Tenacious and resourceful; unfazed by phone rejection or hang-ups.

  • Ability to work in a team environment, remaining attentive to ideas, recognizing responsibilities, and actively participating with others to accomplish assignments and achieve desired goals.

  • Ability to interact in a professional manner with customers, employees, and all levels of management.

  • Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.

  • Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.

  • Ability to accept responsibility for the direction, control or planning of an activity.

  • Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.

Physical Requirements:

Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently.

Frequent (34%-66% of work day)

  • Talking: expressing or exchanging ideas by means of the spoken work- those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

What We Offer:

  • Generous Paid Time Off Accruals

  • 16 Hours PAID Volunteer Time Off

  • 10 Paid Holidays

  • Up to eight (8) weeks of 100% paid parental leave to eligible U.S. associates

  • 401(k) with Company Match

  • Medical, Dental, and Vision Insurance Options

Integrated DNA Technologies (IDT) conducts drug screens and background checks on applicants who accept employment offers.

When you join us, you’ll also be joining Danaher’s global organization, where 68,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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