Danaher Corporation Clinical IT Specialist EEMEA in Atasehir Istanbul, Turkey
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. W e’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Clinical IT Specialist EEMEA for Beckman Coulter Diagnostics will act as
L2 Subject Matter Expert for Clinical Automation Solution with primary focus on DxA and AutoMate product line. You will be closely working with the Business Unit and the specialists in the High Growth Market (HGM) countries. Primary role is to provide effective and high-class product and field support in all focused and assigned territories across EEMEA and will be based remotely in EMEA countries.
In this role, you will have the opportunity to:
Provide effective and high-class product and field support in all focused and assigned territories.
Implement and drive support plans in conjunction with country specialists to enhance service efficiency, products performance and customer satisfaction.
Work actively on solutions for all application relevant issues, including software and network troubleshooting.
Prepare, organize and conduct (advanced) training for application support staff of the EEMEA & HGM BC subsidiaries and distribution partners
Prepare, organize and conduct train-the-trainer plans for the application and training staff of the EEMEA & HGM contacts to strengthen and enhance the BC field application workforce.
Establish and maintain effective communication networks with appropriate application support staff and management within the EEMEA & HGM region to exchange product issues and enhance application know-how and expertise.
Collect and distribute product updates and information on a regular basis in conjunction with Product Management and Technical Support
Actively support the region on applications escalations and drive a resolution in close cooperation with the country specialists, Technical Support and the management.
Works independent on solutions of assigned complex issues to meet company requirements and customer satisfaction.
Support and actively drive the release of new products, including relevant field evaluation in cooperation with Business Center Product Support and field personnel.
Determine the need for product and test design improvements and liaise with Business Center for possible implementation.
Key Responsibilities & Authorities
Develop and maintain a close working relationship with the Application Support Specialists for the region and provide them with applicative support and guidance.
Ensure key performance metrics, including departmental efficiency are met or exceeded.
Adheres to policies and procedures and meet regulatory requirements.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Lead functional teams or projects and take on assigned leadership roles to drive towards successful completion of assigned tasks and projects
The essential requirements of the job include:
Bachelor’s Scientific degree in field and/or Master degree with at least 5+ years related experience in a technical environment. Experience in clinical laboratory diagnostic environment is a plus
Proven performance growth track over many years in an Applications and/or Service role.
Strong customer centric nature with a proactive approach.
Attention to detail and analytical problem-solving abilities with decision-making skills and identification of innovative solutions.
Excellent time management, organizational and interpersonal skills.
Proven training skills.
Able to work independently and in a team environment as well as in cross functional groups.
Strive for service excellence as well as internal and external customer satisfaction.
Extensive knowledge of laboratory principles, theories, concepts and understanding of customers and laboratory practices and standards in the highly regulated diagnostic (IVD) market.
Verbal and written English communication and organizational skills. German is a plus.
Proficient computer skills in Microsoft applications, especially MS Office and cloud-based environment
Others job related details:
This job requires flexibility and willingness to travel frequently in EU & HGM region, also on short notice.
Ability to adapt quickly to cultural differences where extensive field and support activity is required.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.