Danaher Corporation Field Service Engineer in Atasehir Istanbul, Turkey
Who We Are
Esko is a market leader providing software & hardware solutions for the packaging industry, including print workflow and packaging design software such as Automation engine, Artpro, Equinox and Artioscad. We design and manufacture Cyrel Digital Imagers (CDIs) which are used to produce digital flexo printing plates for flexo printing press’s. We also design and manufacture Crystal exposure devices (XPS) which are used to produce highly consistent digital flexo plates. Our solutions also extend to Print inspection, color measurement, press control, proofing and verification.
What We Value
We value people who are passionate about providing first class solutions and services to the packaging industry. We strive for continuous improvement in our products, solutions and our people to meet the the high expectations of our customers and remain the market leader.
Our ideal Field service engineer will:
Be located in Istanbul or surrounding areas and will have a proven track record working as a field service engineer. You will have proven experience working with high value production devices and be able to handle the pressure that goes hand in hand with 24/7 production environment’s. You will have experience working with similar imaging/exposure/print inspection devices and be familiar with printing processes.
In your role at Esko, you will:
Responsible for installation, maintenance and troubleshooting/repair of CDI/XPS/AVT Hardware
Instruct the customer about the day-to-day use and maintenance of their Esko hardware and front end/user interface software
Install and configure front end/user interface software
Work in close collaboration with the regional Service manager, Sales, global support, hardware support and customer support team’s to quickly resolve any issues on site
Submit detailed service visit reports and facilitate spare part requests/returns
Be accountable for customer satisfaction
Critical Success Factors for the Ideal Candidate Profile are:
Excellent logical fault finding skills
Confident installing/configuring front end software and computer operating systems
Detail/process driven and highly prepared
Service-oriented, team player who seeks feedback to continuously improve performance
Fearless, independent, confident and willing to immerse themselves in unfamiliar situations
Goes above and beyond to deliver excellent levels of customer satisfaction
Willingness to travel throughout EEMEART and very flexible
Proficient level of Turkish and English language, French language is also beneficial.
Your Education and/or Background Experience will have:
The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.
Electrical/electronic engineering qualification or a college diploma
Experienced field service engineer
Experience in troubleshooting and responding to customers concerns
Good level of mechanical exposure/experience
Proficient level of computer skills including MS word, PowerPoint, Excel and Outlook
Ability to work in a fast paced, self directed, entrepreneurial environment
Strong time management skills
Decision making, problem resolution and creative thinking skills.
Ability to multi task activities with shifting priorities.
Able to work productively in a pressurised environment
Experience and exposure working with similar imaging/exposure devices
Good knowledge of software applications, operating systems/PC’s/networks
Attention to detail
We grow talent; we give you the opportunity to develop your career based on your strengths. Esko is a career destination for engaged, passionate and talented people who are driven to seek innovation, growth and opportunity.
A career with Esko will push you and challenge you, providing growth opportunities and the prospects to advance your career.
If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.
At Danaher, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .