Danaher Corporation Manager Regional Field Service in Baltimore, Maryland
Danaher Company Description
Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. VisitLeicaBiosystems.com for more information.
Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
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Position Summary Provide functional activities for the Company within budgetary requirement and corporate plans that are necessary to manage a Field Service team to achieve world-class technical service for customers of Leica products.
Major Responsibilities •Manage and oversee regional Field Service team in order to ensure satisfactory job performance, area business objectives, revenue and gross profit targets. •Actively pursue customer feedback and conduct formal quality audits of assigned territory to ensure customer satisfaction and consistent high quality service support. •Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area in order to properly respond and fulfill the obligations of the agreements. •Achieve business financial objectives set for the assigned area in order to create economic growth for the company. •Recommend purchases and or allocations of spare parts inventory, supplies, etc. for the assigned area and maintain/reconcile these items in order to meet or exceed contractual commitments and customer expectations. •Manage the submission of administrative responsibilities for direct reports and self in order to provide and accurate/timely report of revenue, expenses and issues in the assigned area. •Establish a close working relationship with area sales personnel in order to create a team atmosphere between sales/service and capitalize on sales opportunities. •Participate in national and local trade shows in order to interact with customers and promote Leica’s Service offerings. •Represent the company in a professional manner in order to instill confidence within current and prospective customers of Leica products.
Required Education, Experience, Skills Education: High school diploma required
Professional Experience •Minimum of 3 years of experience as a FSE with Associates degree (or equivalent)
Desired Education, Experience, Skills Education: Bachelor’s Degree Professional Experience: •Preferred over 7 years of industry experience
Travel: •70% - 95% •Frequent overnight travel, often with short notice. Occasional international travel may be required. •Must Possess a valid Driver’s license and meet fleet eligibility requirements
Competencies/Behaviors •Time management and productivity efficiency with service call management and handling •Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting •Strong communication skills - uncovering root cause of customer frustration and understanding customer needs •The position has a high-impact contribution to the company’s success by providing industry leading service to our customer base •Proficiency with test equipment used in field service support •Product and associated laboratory process knowledge •Building and nurturing internal and external customer relationships •Visual daily management
Internal Relationships: •Service Management •Sales representatives/managers •Service Support •Marketing •Customer Service
External Relationships: •Customers •Dealers/distributors
Physical Demands & Working Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
•The employee must occasionally lift and/or move up to 50 pounds.
•Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate. •May be requested to work overtime and weekends for special program events
Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Organization: Leica Biosystems
Job Function: Customer Support
Primary Location: North America-North America-United States-NC-Charlotte
Req ID: SEL001757