Danaher Corporation Sr Field Service Engineer - Baltimore, MD in Baltimore, Maryland
As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Sr. Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives. Mentors and develops less experienced staff members.
Completes and successfully pass assigned training tasks on assigned products and responsibilities
Expert knowledge of Sciex and OEM products
Working knowledge of applications/software workflow
Expert in performing high quality installation, repair and maintenance on mass spec instruments
Assigned and responsible for customer satisfaction at strategic accounts
Performs IQ/OQ and other qualification products. Includes training.
Conducts special projects as directed
Leading the tracking and completion of district PMs
Assists the District Manager with identifying resource and training needs.
Mentors and trains lesser experienced staff members
Expert in HPLC installation and maintenance
Performs preventive maintenance on select products
Demonstrates and completes all administration duties
Maintains own tool and parts inventory to ensure adequate supply
Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations
Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region
May fill in for District Manager as needed
Education and/or Work Experience Requirements:
Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience
Prior experience using and/or servicing mass spectrometry or scientific instruments.
Expert knowledge of troubleshooting and problem-solving procedures
Expert communication skills both written and verbal
Works independently and as part of team
Drives commercialization of SCIEX products
Expert knowledge of electrical and electro- mechanical technology
Ability and willingness to lift up to 50 lbs
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
Must be able to climb a minimum 30 foot ladder
Exposed to seasonal weather based on geographic region
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
Travel required/Valid Driver's License.
Travel by vehicle or airplane within assigned geography, up to 50% overnight travel may be required.
Meeting Vendor Credentialing requirements are an essential element of this position.
Participation in PSPs & Kaizens
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or email@example.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.