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Danaher Corporation eSupport Engineer in Bangalore, India

We at ESKO have products and solutions for a wide variety of customers from Brand owners to Suppliers. While we already have customers who are using our products and solutions day in and day-out.

You as an eSupport engineer will provide support to our customers on the solutions provided. Specifically focused on Brand owners. Going forward, you might also be solely responsible for handling all issues one a particular brand owner. Though the focus is primarily on brand owners, you will also be interacting with supplier customers.

THIS JOB IS A UNIQUE OPPORTUNITY TO:

You will act as a key person to resolve issues that arise while using the solution we have provided to our brand owners. This is an opportunity to learn ESKO products, understand how solutions are built, and interact with solution architects and product experts. You will work very closely with your team, you can help/train your organization, bring in best practices, and so on.

WITHIN YOUR ROLE, YOU WILL:

  • Support customer signed up for 24/7 support.

  • Work 5 days a week and your weekends might not be Sat/Sun always but any 2 days of the week.

  • Understand the provided solution

  • Analyze the issue

  • Come up with a solution and resolve the situation/issue

  • Record all actions in our call logging system

  • Communicate and regularly update our customers

  • Work as a team

  • Interact with other teams and departments

  • Attend training to gain knowledge

  • Improves skills on the job

WE ARE LOOKING FOR A PROFESSIONAL WHO IS:

  • Has the right approach and attitude

  • Keen on learning new things

  • determined to get the expected result

  • willing to adapt to change

  • open to accepting and apply feedback

  • Strongly believes and demonstrates teamwork

  • Willing to work in shifts (First, Second and night) and any 5 days a week (flexible weekend)

  • Has 0 to 3 years of experience in relevant Support

Qualifications and professional knowledge

  • You have a good knowledge about the customer’s workflow and business. You possess a basic knowledge about related products, 3d party, competitive solutions etc.

  • You have sufficient IT skills: networking, Mac and Windows OS.

  • You have excellent language skills in English and one or more local languages.

  • You have good time & priority management skills, and you are familiar with all Esko Software products in order to guarantee a professional call registration

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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