Danaher Corporation Technical Assistance Center Specialist Europe, m/f/d in Barcelona, Spain
For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.
SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.
Do you want to work in a European Technical and Product Support Team? Do you enjoy problem solving, troubleshooting, and remote assistance for customers in the fields of Mass Spectrometry and liquid chromatography?
Due to continuous growth opportunities, we are currently seeking a Technical Specialist (f/m/d) to cover Europe with a highlight on Spanish, Portuguese and English-speaking location from a remote workplace. You will be responsible for driving problem resolution and for supplying support services to external customers and internal customers facing associates using telephone and remote access technology. You will work independently to resolve all assigned customer and technical issues. You will contribute to the efficient repair of instrumentation systems and minimize the cost of service and support activities by effective troubleshooting and problem solving.
In this role, you will have the opportunity to:
Provide problem solving and troubleshooting assistance for external customers and internal customer facing associates via phone, Live Chat, Internal Ticketing Systems, and other remote access technology (both written and oral).
Creatively solve problems and develop customer-oriented solutions and documentation.
Work cross functionally: To be successful in this role, the Technical Assistance Center Specialist partners with SciexNow group to enhance customer satisfaction by reducing product down time for customers and limiting field engineer dispatches.
Contributes to the efficient repair of instrumentation systems as well as administrative tasks for Field Service Engineer (FSE) dispatching and keeps a good tracking record of customer issues. This helps to minimize the cost of service and support activities by effective troubleshooting and problem solving.
Field travel to customer sites is required to perform installation or repair as necessary to gain field experience and keep technical skills sharp: Planned and as per a rotating agenda.
This open position is meant to be a European contributor with a priority given to regions such as Iberia and English speaking request. English and Spanish speaking is mandatory.
The essential requirements of the role include:
Bachelors or Master’s degree in Life Sciences, Chemistry, Engineering or equivalent experience.
The successful candidate will have experience in operating and maintaining scientific instruments in a laboratory, in a field service capacity or as an advanced user of Sciex products, performing basic user maintenance tasks.
Spanish & English fluency
It would be a plus if you also possess previous experience in:
Strong analytical skills to remote troubleshooting with Sciex mass spectrometry products.
Accurate reporting and timely submission of Technical Assistance Center (TAC) activities for metric reporting. (Key performance indicators as logging calls, details of calls, activities, time to repair)
Valid driver’s license to regularly travel at both internal and external customer sites.
SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.