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Danaher Corporation Service Manager in Barueri, Brazil

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Job Description

Responsibilities:

  • Plans, directs, and coordinates the daily activities of service personnel to achieve service and business objectives;

  • Communicates with other department managers to identify potential improvements in the quality of services and/or support provided;

  • Ability to defuse challenging internal and external customer/employee situations;

  • Identifies service, technical and workflow skill sets assessment and mentoring to the direct reports;

  • Develops and tracks performance objectives for the team and effectively addresses and resolves employee issues;

  • Demonstrates effective communication skills, either through team interactions or presentations to clearly articulate business objectives strategies;

  • Effectively strategizes and drives district business objectives;

  • Responsible for meeting/exceeding business objectives (Revenue/Orders/Margin/OP) for the district;

  • Manages district company assets including inventory, company cars, and tools;

  • Establishes a regular cadence of activity reports for the purposes of driving business and proficiency improvements;

  • Responsible for interviewing, hiring, training, goal setting, evaluating performance, salary administration, and career development;

  • Responsible to meet/drive all compliance objectives;

  • Working knowledge of life science products and workflows;

  • Communicates regularly with sales colleagues to drive business objectives;

  • Drives commercialization of SCIEX products.

Qualifications:

  • Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience;

  • Prior experience using and/or servicing mass spectrometry or related scientific instruments;

  • Leadership experience managing a project, group and/or teams;

  • Proven experience managing complex tasks including project management;

  • Proven experience working with confidential or sensitive information;

  • Advanced skills in PowerPoint, Excel, Word, SAP, Oracle 11i. or other ERPs are considered a plus;

  • Results oriented – has track record for delivery results, takes ownership and is accountable;

  • Stretch oriented – embraces and thrives on challenge;

  • Continuous improvement oriented – participates in Kaizens, has familiarity with lean principles;

  • Customer Service oriented – high sense of urgency;

  • Proven ability to manage the staffing challenges associated within a commercial multi-site company.

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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