Danaher Corporation Field Service Engineer in Basel, Switzerland
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Our Service team is growing, and we are looking to add to our dedicated team of Field Service Engineers to look after Pall customers in Switzerland and support other countries in Biotech Team Central. This role is mainly remote but you will need to travel to the office on occasion.
The Field Service Engineer position is responsible for the service and support of Pall’s customer base. Responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites.
Additional to technical part of the job (+/-20%), we want to drive service growth with active communication and selling. As well increase customer happiness by identifying leads for new equipment by bringing leads for the Business Unit. Able to handle customer accounts and understand where Pall can add more value by offering extra services
Predominantly covering Switzerland with occasionally travel to other parts of EMEA is possible.
Customer Happiness - Increased efficiency, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades.
A clear advocate for the customer (internal and external)
Drives a sense of ownership and vitality to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”.
Training customer personnel in operation/maintenance of Pall Systems
Qualifications in a mechanical or electrical engineering subject area (or Military equivalent) would be preferred or equivalent experience
Commercial experience, experience of or willingness to identify leads and promoting products or services
3 to 5 years maintenance/servicing experience - ideally with field based experience
Capacity to switch from technical to commercial conversations
Ability to speak German and English is crucial, some French skills would be a bonus but is not required
Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application
Valid driver’s license and valid current passport required.
Willingness to travel (+/-80%) - there may be occasional international travel, when not travelling or onsite you would be working from home! There is a company car with this position.
Inclination and ability to listen to collaborators (e.g. Customers, Sales, Customer Service) and generate relevant insights.
Good at prioritising daily activities and possesses the drive and motivation to take action, resolving issues requiring immediate attention.
Good documentation practices and basic knowledge/understanding of GMP.
Excellent at adapting, flexible and understanding of change. Able to think quickly and respond positively to any changes.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.