Danaher Corporation Application Specialist in Beijing, China
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you'll do
Responsible for providing the formal technical and application support during the sales process. Responsibilities may include providing the required pre-sale product demonstrations (or application/design-in support) as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site and call center 2nd level support.
Provide technical and application leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.
Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
Who you are
Minimum of 2 years technical experience with demonstrated technical skill in specific research
Proficiency in computer skills in Microsoft Office Suite products
Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
Ability to communicate effectively using local language
Master degree preferred in related business or technical/clinical field
Strong presentation skills (public speaking and lecture experience desired)
Demonstrated ability to understand and present complex material in understandable terms
Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
Team oriented with a customer satisfaction mindset
Ability to multi-task effectively and manage multiple priorities at one time
Willingness to be flexible/adapt to changing work environments
Research experience in industry laboratories/university setting preferred
Three or more years of demonstrated clinical scanning skills in specific modality
Current Cytiva product experience desired
Fluency in other relevant languages within territory
负责Cytiva下游层析填料的技术支持，主要面向药企车间等工业客户 提供所负责区域所有客户的产品所需要的售前讲座、演示以及售后培训、使用、客户热线的二级支持及产品问题解决 运用市场和产品知识协助销售团队制定销售市场和客户服务策略 熟悉指定区域内的客户情况
硕士及以上学历，2年以上同类行业工作经验者优先 具有良好的人际交往能力和较强的语言沟通能力，包括能够有效的与外部客户、内部同事以及总部同事进行口头和书面沟通，能够用通俗易懂的语言表达复杂的材料 良好的演讲技巧，有公开演讲经验 自我激励、积极主动发现问题及采取行动来改进，并有良好的团队协作能力 可以适应灵活的环境变化，包括出差、不定时工作
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.