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Danaher Corporation Field Application Specialist (North West) F/M in Bilbao-Derio, Spain

At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, to develop rapid groundbreaking solutions for the world’s most complex health challenges.

The Field Applications Specialist provide in-field and remote assistance to the Sales team for pre- and post- sale technical activities with a primary emphasis on growing the user base of diagnostic products. Provide technic operation, assay implementation, and maintenance of company products. Conduct technical presentations and product demonstrations for customers. Work collaboratively with Sales, Marketing business units to identify and assess customer needs in order to provide high quality customer care that exceed expectation.

In this role you will have the opportunity to:

  • Integrate Cepheid instruments (including installation), assays and connectivity solutions into customer laboratories and provide support to the customer during the evaluation and implementation

  • Independently manage assigned territory to include travel and scheduling.

  • Provide demonstration of Cepheid instrumentation, software and reagents to current and potential customers.

  • Jointly develop account strategies with Sales Representatives aimed at increasing Cepheid business and retaining current business.

  • Conduct technical seminars and presentations at customer sites, trade shows and workshops to drive thought leader adoption of Cepheid technology.

  • Proactively provide enhancements for development and optimization of Cepheid assays, software and hardware.

  • Follow normal standard of work for documentation and customer complaint handling to ensure total customer satisfaction.

  • Ensure install and customer management database is updated with full activity traceability.

This role will involve frequent travel for business and as such you must be able to travel accordingly.

Main Requirements

Education and Experience:

  • Bachelor’s degree in field with 5+ years of related work experience OR

  • Master’s degree in field with 3+ years of related work experience OR

  • Doctoral degree in field with 0-2 years of related work experience

Knowledge and skills:

  • Experience of Medical Technologist/Clinical Laboratory Scientist.

  • Experience in molecular and microbiology techniques.

  • Experience using current technology for documentation and communication

  • Demonstrated excellent project management skills

  • Demonstrated excellent customer relations/service skills.

  • Self-motivated and independent problem solving

  • Goal oriented, results driven

  • Strong interpersonal and communication skills

  • Works independently and team orientated

  • Proficient in computer skills (Excel, Word, PowerPoint, Lotus Notes/Outlook)

Preferred experience:

  • Hands-on experience with lab automation systems

  • Hands-on experience with LIS/connectivity

  • Experience with CRM, SAP or similar

Other:

  • Language: Spanish, English

  • Valid driver license

As part of the Danaher family of companies, our work at Cepheid is supported by a global science and technology innovator. In addition to Danaher’s unrivaled leadership training and professional development programs, this relationship also provides expanded career opportunities across industries and brands. Together, we are united by a shared purpose: Helping Realize Life’s Potential.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

Operating Company: Cepheid

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