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Danaher Corporation District Service Manager (New England) - REMOTE in Boston, Massachusetts

Wondering what’s within Beckman Coulter? Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

This position is part of the Service Department and will be located in New England.

You will be a part of the Service Team and report to the Area Director responsible for the East Area. If you thrive in a fast-paced role and want to work to build a world-class Service organization—read on.

In this role, you will have the opportunity to:

  • Lead a team of Field Service Engineers, being responsible for defining their needs with regard to training and developmental; establishing goals to meet objectives; leading the recruitment process to bring the right candidates for your team.

  • Primary focus on service metrics to include localized escalation, engineer technical mentoring and daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload.

  • Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team.

  • Managing and resolving high-pressure customer issues, including product performance issues and Technical Escalations

  • Acting as a primary customer of DBS and leveraging internal and external DBS expertise to map improvement plans and drive sustainable and continuous improvements.

The essential requirements of the job include:

  • Bachelor Degree with 9+ years’ experience OR Master Degree with 7+ years’ experience

  • Strong computer skills including Microsoft Office and industry specific applications.

  • 3 + years of prior field service management experience in related field, technical management, or management/supervisory in a field that requires regular customer interaction.

  • Current and clean driver’s license record

It would be a plus if you also possess:

  • Previous 5+ years’ experience managing people.

  • Experience with managing and resolving high-pressure customer issues, including product performance issues and Technical Escalations.

  • Medical Diagnostics Field Service experience

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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