Danaher Corporation Coordinator Customer Support - Contract Adminstration in Brea, California
The Senior Coordinator for Customer Support works with Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business. In this role you will have the opportunity to interact with a cross-functional team and will help improve the overall customer experience.
Book new contract agreements, setting up billing schedules, shipping schedules and lease or service billings as required
Maintaining an assigned contract book of business for existing customers and ensuring that contract terms and conditions are being met
Assist the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments
Timely resolution of diverse customer support issues including logistics, distribution, product availability and general inquiries
Self-audit instrument and consumable contracts for compliance to policy and programs, and enter into on-line system
Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer
Provides guidance and support to other members of the team, to ensure that better outcomes are reached in a collaborative environment
Experience and Qualifications:
High-school degree with 4+ year’s diagnostics contract experience or in a related field required. Bachelor’s degree preferred.
Demonstrated skills in effective call handling, in a high volume customer service environment with strong analytical skills & ability to multi-task
Must have experience working with contracts and is able to effectively deal with ambiguity by leveraging previous knowledge and experience
Excellent verbal and written communication skills
Proficient in Microsoft office tools - including, but not limited to, Word, Excel, PPT
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .