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Danaher Corporation Coordinator Customer Support – Frontline in Brea, California

Wondering what’s within Beckman Coulter?

Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.

We hope you’ll see yourself here, too.

What you find at Beckman Coulter —and within yourself — might just change the world!

The Coordinator Customer Support (Frontline) for Beckman Coulter Diagnostics is responsible for handling incoming customer phone calls, providing product information, processing orders and resolving order management issues.

This position is part of Client Services and will be located in Brea, CA. In Frontline, our vision is to anticipate the customer’s needs while providing a world class telephonic customer service experience.

You will be a part of the Frontline team and report to the Supervisor Customer Support responsible for assisting with customer inquiries and providing efficient response and resolution to all customer requests. You will also maintain effective communication with customers to ensure accurate billing and shipments. Timely follow up and feedback provided for all customer issues. If you thrive in a multifunctional, fast paced, customer focused role and want to work to build a world-class Client Services organization—read on.

In this Call Center Environment role, you will have the opportunity to:

  • Receive telephonic orders for processing, tracking, trouble-shooting and overall order management

  • Respond to a high volume of client calls in a timely manner

  • Maintain effective communication with customers to ensure accurate billing and shipments

  • Analyze, review, and process customer requests for return authorization and credits

  • Participate in specific offline projects and daily operations activities

  • Exhibit your clear understanding of the order process, warehouse distribution cycle ending with billing the client

The essential requirements of the job include:

  • High school graduate, but college level education is preferred with a minimum two years experience in Customer Service and interest in taking your skills to a higher level

  • MS Office Skills - specifically with Outlook and Excel – Pivot Table and V-lookup experience preferred

  • Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions

It would be a plus if you also possess previous experience in:

  • Using ORACLE (or a similar size ERP system, i.e. SAP, JD Edwards, etc.)

  • Professional telephone etiquette and customer centric mindset to support our customers in laboratories, purchasing staff at hospitals at all levels within procurement

  • Must be a self-starter and willing to take the initiative to respond to and/or address challenging situations with consistent professional and friendly manner

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.

At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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