Danaher Corporation Senior Coordinator Customer Support – Contract Admin. in Brea, California
Wondering what’s within Beckman Coulter?
Take a closer look.
This will be a Remote and in Office position working in Brea, California!
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.
We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the world!
The Sr. Coordinator Non-Technical Customer Support – Contract Administration for Beckman Coulter Diagnostics is responsible for working with cross-functional teams, Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business.
This position is part of the Contracting Team and will be located in Brea, CA working a hybrid schedule. In the contracts team, our vision is to build customer and sales partnerships, work with our sales team to help secure new contracts and renewals and to maintain contract agreements.
You will be a part of the Client Services organization and report to a Contract Administration Leader in Customer Support responsible for maintaining an assigned contract book of business for new and existing customers and ensuring that contract terms and conditions are being met. If you thrive in a fast-paced, cross-functional role and want to work to build a world-class Client Services organization—read on.
In this role, you will have the opportunity to:
Establishing close relationships with customers, business partners, and other departments to help ensure resolution of customer inquiries are addressed in a timely and professional manner
Providing mentorship and support to other members of the team, to ensure that beneficial outcomes are reached in a collaborative environment
Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer
Booking and maintaining new contract agreements, setting up billing schedules, shipping schedules and managing compliance to the contract terms and conditions
Partnering with the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments
Researching and resolving diverse customer support issues including pricing and contract terms and conditions
The essential requirements of the job include:
Bachelor’s degree is preferred, but High-school degree is required (with 4+ year’s diagnostics contract experience or in a related field)
Must demonstrate effective skills in; customer service, quality, relationship building, problem solving, active listening, conflict resolution, analyzing terms and conditions, multi-tasking, written and verbal communication
Ability to multi-task and use strong analytical skills with proficiency in Microsoft Office tools - including but not limited to Word, Excel, PPT and Outlook
It would be a plus if you also possess previous experience in:
Working with complex contract terms and conditions and able to effectively deal with ambiguity as demonstrated by previous knowledge and experience
Proficiency in ERP Tools such as SAP/Oracle
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com . We believe you’ll like what you see.
At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits & Perks
Flexible paid time off
Medical, dental, vision and pet insurance
Maternity/paternity leave program
Employee assistance program
401k retirement savings plan
Flexible spending accounts
Onsite cafeteria, coffee house, and gym at Global Headquarters in Brea, California
Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at firstname.lastname@example.org to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.