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Danaher Corporation Field Service Engineer Region Netherlands South - starter function in Breda, Netherlands

Leica Biosystems is a cancer diagnostics company and a global leader in workflow solutions, offering the most comprehensive portfolio from biopsy to diagnosis. Our mission of “ Advancing Cancer Diagnostics, Improving Lives ” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. We are looking for a Field Service Engineer (m/f/d) , who will be working in the southern part of The Netherlands.

SUMMARY

Visit our customers for installations, preventive maintenance, repairs, fault analysis, and upgrades for the laboratory instruments in the Leica Biosystems portfolio. Deliver & promote high quality onsite technical service within the region to drive for high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Provide phone support & occasional Helpdesk support to reduce customer down time. Perform root cause analysis in the field.

Co-operate closely with Account Managers and Field Support Scientists. Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales.

Excellent opportunity for starter. Internal Product Trainings will be offered

KEY RESPONSIBILITIES:

  • Installations, preventive maintenance, repairs, fault analysis, and upgrades for the laboratory instruments

  • Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventive Maintenance Planning & utilization.

  • Ensure on time escalation. Provide local interface to customer.

  • Achieve revenue and KPI targets

  • Provide input to improve product reliability and feed back to the Business Unit’s and field service.

  • Correct use of service reporting tools and any agreed service process.

  • Impart information of a technical nature to colleagues

  • Co-operate with the Technical Assistance Centre Support Team in order to ensure smooth and fast processes and information flow

  • Work closely with Sales team – ensure good communication for opportunities & escalations

    REQUIREMENTS:

To be successful in this position, the following experiences are required:

  • Educated in Mechanical, Electronic or Electrical technology. Preferably Bachelor’s degree or Vocational study.

  • Affinity for technology

  • Minimum Class B driving license

  • Ability to carry & move up to 25 kg safely.

  • Fluency in Dutch, good English.

  • Good Computer skills in standard office software- Windows, Microsoft office.

  • Customer oriented

  • Works in a well-organized manner.

  • Strong communication skills

    POSITION QUALIFICATIONS

  • Must be a Team Player

  • A bility to plan own work and work unsupervised

  • Works with integrity and understands compliance requirements

  • Attention to detail

  • Able to use own initiative

  • Ability and willingness to travel

  • Understanding of importance of standardized processes

  • Mindset, demonstrate proactive approach to tasks given

    Leica Biosystems is part of Danaher Corporation , a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.

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