Danaher Corporation Field Service Supervisor in Bristol, United Kingdom
Wondering what’s within Beckman Coulter?
Take a closer look.
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.
At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.
We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the worldField Service Supervision for the UK Southern area.
Competitive Salary Great benefits, Bonus, Company Car.
The goal is to successfully supervise and drive improvements to the Field Service functions of the UK Southern team.
The UK Southern team currently comprises of 8 field service associates
As a Field Service Supervisor you will be focused on customer focused strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever increasing competitive market.
In this role you will continuously seek to add value to the services provided that support KPI’s like achieving first time fixes, leading to reduced breakdown times, lower costs to customer, thus gaining customer satisfaction and retention whilst helping to achieve market leadership
Drive a culture high performance and change management through developing talent, engagement and D&I initiatives.
To work in conjunction with and build excellent relationships with fellow Field Service Leaders to provide a consistent approach for Field Service Supervision.
To assist in improving customer service experience using Net Promoter Score (NPS) feedback and Voice of the Customer (VOC).
Take ownership of customer issues, escalating to Technical Support if necessary. This includes regular communication with internal and external customers where required.
Prioritise and make critical decisions for Field Service visit allocation
Keep accurate records and document customer service actions and discussions.
Attend customer review meetings, create and provide Service data and Action Plans as required.
Analyse and provide statistics for Field Service Team in order to improve objectives and set KPI’s.
Recruit, mentor and develop Field Service Engineers using Workday portal and other tools.
Keep ahead of industry developments and apply best practices to areas highlighted for improvement using associated DBS tools.
To identify Training requirements for Field Service Engineers based on local and National requirements.
Perform Field Service Visits when required
Skills and Experience
Proven ability to support and mentor others.
Able to work on own initiative with little supervision.
Able to multi-task to accomplish several goals and achieve high quality results.
Strong organisational skills essential
Is personally accountable & takes ownership
Team building capabilities
Additional responsibilities of the Field Service Supervisor will include;
Providing Service data MSC customers
Complete weekly audits to ensure full compliance is met
Maintaining high engagement within Team
Developing of associates within the Team
Providing assistance with Dx Service tender submission documents
Use Net Promoter Scores and feedback to drive customer experience
Provide training and support for Field Service applications such as ServiceMax, PROService, Compliance requirements and other tools.
To drive and action self-development opportunities
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.
At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.