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Danaher Corporation Customer Experience Manager in Bronshoj, Denmark

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career .

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Experience Manager is responsible for managing the design, implementation, monitoring and optimization of customer experience initiatives for Radiometer. The goal is to increase customer satisfaction across their many touchpoints with the company and ultimately ensure loyalty and retention.

This position is part of the Commercial Enablement team. We are located at the Radiometer HQ in Brønshøj, just outside of Copenhagen. Although the position is eligible for a hybrid work arrangement, ideally you would be based in the Greater Copenhagen Area.

At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As Customer Experience Manager, you will be a part of the Customer Experience &Training department and report to its Director, Ana Magalhaes.

If you thrive in a dynamic and international environment and want to work to build a world-class Customer Experience organization at Radiometer - read on.

In this role, you will have the opportunity to:

  • Monitor global and local customer experience (CX) KPIs through satisfaction and transactional surveys.

  • Address gaps and tap into unmet customer needs through customer journey mapping.

  • Ensure CX governance by working closely with local counterparts in designing, implementing and sustaining CX initiatives.

The essential requirements of the job include:

  • Experience of running CX programs locally / globally from end-to-end.

  • Experience with customer journey mapping and CX KPIs.

  • Ability to translate data into actionable insights and recommendations.

  • Ability to communicate effectively both data-based analysis and conceptual proposals.

  • Ownership of projects and accountability of results.

It would be a plus if you also possess previous experience in:

  • Diagnostics and/or Life Sciences Industry.

Application

We continuously assess candidates and invite them for interviews, so please don’t hesitate to write and send in the application.

We encourage you to apply before end of business on 15th June 2024. If you have questions, feel free to contact Director, CX & Training, Ana Magalhaes at ana.magalhaes@radiometer.dk. We look forward to seeing your application.

We thank you for your interest. Please read our Applicant Data Privacy Notice carefully here. (https://www.danaher.com/data-privacy-policy)

Hybrid

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

Danaher

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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