Danaher Corporation Technical Service Specialist - Immunoassay (EEMEA) in Budapest, Hungary
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Main Job Purpose
Primary role is to provide effective and high-class product and field support in all focused and assigned territories across EEMEA.
L2 Subject Matter Expert for Immuno product lines, you will be closely working with the Business Unit and the specialists in the HGM countries, and you will focus on the following tasks:
Provide effective and high-class product and field support in all focused and assigned territories.
Implement and drive support plans in conjunction with country specialists to enhance service efficiency, products performance, and customer satisfaction.
Work actively on solutions for all service relevant issues, including software and network troubleshooting.
Prepare, organize and conduct (advanced) training for service support staff of the EEMEA & HGM BC subsidiaries and distribution partners
Prepare, organize, and conduct train-the-trainer plans for the Service and training staff of the EEMEA & HGM contacts to strengthen and enhance the BC field Service workforce.
Establish and maintain effective communication networks with appropriate Service support staff and management within the EEMEA & HGM region to exchange product issues and enhance Service know-how and expertise.
Collect and distribute product updates and information on a regular basis in conjunction with Product Management and Technical Support
Actively support the region on Service escalations and drive a resolution in close cooperation with the country specialists, Technical Support, and the management.
Works independent on solutions of assigned complex issues to meet company requirements and customer satisfaction.
Support and actively drive the release of new products, including relevant field evaluation in cooperation with Business Center Product Support and field personnel.
Determine the need for product and test design improvements and liaise with Business Center for possible implementation.
Key Responsibilities & Authorities
Develop and maintain a close working relationship with the Service Support Specialists for the region and provide them with applicative support and guidance.
Ensure key performance metrics, including departmental efficiency are met or exceeded.
Adheres to policies and procedures and meet regulatory requirements.
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
(e.g. project leading)
- Lead functional teams or projects and take on assigned leadership roles to drive towards successful completion of assigned tasks and projects
- Bachelor’s Scientific degree in field and/or master’s degree with at least 5+ years related experience in a technical environment. Experience in clinical laboratory diagnostic environment is a plus.
Proven performance growth track over many years in a Service role.
Strong customer centric nature with a proactive approach.
Attention to detail and analytical problem-solving abilities with decision-making skills and identification of innovative solutions.
Excellent time management, organizational and interpersonal skills.
Proven training skills.
Able to work independently and in a team environment as well as in cross functional groups.
Strive for service excellence as well as internal and external customer satisfaction.
DBS or Lean system experience; able to analyze and solve problems, improve processes and drive results with PSP, Daily Management and other DBS tools is advantageous.
- Extensive knowledge of laboratory principles, theories, concepts and understanding of customers and laboratory practices and standards in the highly regulated diagnostic (IVD) market.
Other Skills e.g. Languages, IT
Verbal and written English communication and organizational skills.
Proficient computer skills in Microsoft applications, especially MS Office and cloud-based environment
Others such as Travelling, Workplace Conditions
Self-motivated and flexible person with willingness to travel frequently in the HGM region, also on short notice.
Ability to adapt quickly to cultural differences where extensive field and support activity is required.
Location: EEMEA Countries
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
This job is also eligible for 10% on Target bonus/incentive pay.
We offer comprehensive package of benefits including paid time off (Annual Leave), medical, pension, Car Allowance, Vehicle insurance, Group Life, Scholar, and Employee Bursaries to eligible employees.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.