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Danaher Corporation Customer Service Representative- Partial Remote in Buffalo Grove, Illinois

Position Summary

The Customer Service Representative (CSR) is an important first-line of contact with our customers, setting the tone for how our company and services are experienced. The Customer Service Representative is responsible for processing a high volume of orders accurately and manages all aspects of the customer order fulfillment process which includes order entry through delivery

Major Responsibilities

  • Process daily orders through multiple channels (phone, email, fax, EDI)

  • Professionally handle incoming requests from externals and internal customers and ensures that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Strive for one call resolution

  • Responsible for daily management which includes reviewing the status of all open orders, RGA’s and insure timely resolution. GIT, blocked and incomplete order report tracking.

  • Meet all ISO and budgetary guidelines with the objective of providing high quality support to Leica’s customers while continually striving to improve customer satisfaction.

  • Provide outstanding and memorable customer service

  • Ensure customer satisfaction

Required Education:High School Diploma required

Professional Experience and Skills:

  • One to three years of Customer Service experience

  • Demonstrated ability to use Microsoft Office (Excel, Word, PowerPoint, Outlook)

  • Previous experience in an SAP environment is desired

  • Motivated self starter-

  • Very driven

  • Shine through your voice and provide the customer a fabulous

  • Leica experience

  • Ability to multi-task-

  • Positive Attitude and willing to take on more and be a positive contributor to the team

  • Lead by example

  • Great communication

  • Fluent in English- proficient in speaking, reading and writing

Travel: less than 5%Language: English

Competencies/Behaviors Demonstrated passion for excellence with respect to customer satisfaction. Excellent time management and organization skills

Self-motivated - can work independently as well as part of a team.This position interacts with Field Sales reps and managers, Technical reps, Marketing, Logistics, Accounts Receivable, Accounts Payable and Business Units.External Relationships:

  • Customers

  • Dealers

Physical Demands & Working EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear. - The employee must occasionally lift and/or move up to 5 pounds. - Specific vision abilities required by the job include close vision. Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.Diversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.

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