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Danaher Corporation Customer Service Supervisor in Buffalo Grove, Illinois

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence.

Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

We are looking for a Customer Service Supervisor to help us in ensuring execution on all aspects of order processing and management including customer and sales support, providing leadership and driving continuous improvements to yield a top-notch customer experience. This person will provide support for business operations in the United States and Canada with accurate, timely and quality order entry while striving for increased automation through electronic order processes to support continued LBS growth.

All the responsibilities we will trust you with:

  • Collaborates with business management and support teams with strong execution, delivery of customer value, and positive business results. Ensure order fulfillment based on customer requirements and revenue recognition goals are achieved.

  • Establishes and measures daily management goals, metrics and performance objectives to drive team focus on improving quality, process, delivery, inventory and overall customer experience.

  • Responsible for hiring, training, developing and motivating a robust team. Provides coaching through constructive and timely performance feedback.

  • Reviews and approves credits, pricing discrepancies, purchase orders, customer and vendor master data tickets.

  • Serves as the point of escalation with internal teams and customers to resolve issues.

  • Establishes standard work to drive sustainable processes while balancing need for flexibility to meet customer needs.

  • Handles backlog, goods in transit, reverse logistics, return good authorizations and collaborate with commercial development leaders on inventory prioritization/allocation.

  • Executes and processes customer purchase orders and tracking of goods to customer site to complete invoicing. Works with business units, logistics, carriers and service coordination teams to ensure product delivery.

  • Adheres to all regulatory compliance and company policies and procedures. Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.

  • Pragmatically challenges the status quo and drives for improvement including reduction of manual order entry processes and improving automation through e-channel and e-commerce pathways.

  • Effectively utilizes Danaher Business Systems (DBS) tools for continuous improvement

  • Presents customer service initiatives and updates on organizational team call

Your areas of knowledge and expertise that matters most for this role:

  • Education: Associate’s degree required. Bachelor's degree preferred

  • 3+ years previous people management experience

  • 5+ years customer facing experience with progressive responsibilities

  • Experience in Medical service, call center, distribution environments.

  • Prior experience with SAP or other ERP environment

  • Knowledge of customer support processes (i.e., pricing, returns, delivery, etc.)

  • Ability to analyze data to gain understanding of trends, issues and offer actions/solutions

  • Demonstrated aptitude for change management and continuous improvement

  • Proficient Computer Skills: Microsoft Office365 (including powerpoint) with advanced Excel skills

  • DBS experience and/or process improvement experience.

Check out our benefits here: www.danaherbenefits.com

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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