Danaher Corporation Remote Medical Technology Specialist Trainer - English & French in Buffalo Grove, Illinois
Danaher Company Description
Leica Biosystems is a global leader in workflow solutions and automation. As the only company to own the workflow from biopsy to diagnosis, we are uniquely positioned to break down the barriers between each of these steps. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. The company is represented in over 100 countries. It has manufacturing facilities in 9 countries, sales and service organizations in 19 countries, and an international network of dealers. The company is headquartered in Nussloch, Germany. VisitLeicaBiosystems.com for more information.
Leica Biosystems Imaging, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.
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Provide product and applications technical phone support (end-users, field personnel, dealers for histology, and immunohistochemistry) by answering questions, troubleshooting problems, delegating to field service engineering and escalating major issues to appropriate company personnel. In addition, this role will design and provide technical training on specified products in Leica’s newly constructed, state-of-the-art, Customer Support Laboratory to ensure maximum customer learning and satisfaction.
Major Responsibilities * Quickly respond to customer inquiries and requests regarding Leica product. * Conducts research to obtain supporting information and proposes alternative solutions to customers. * Collaborate with colleagues on the investigation of difficult customer technical applications. * Ensure a detailed assessment of the customer situation, gathering all information and employing critical thinking to drive to route cause. * Maintain a high level of customer satisfaction and conduct all duties with the highest level of professionalism. * Training * Develop training materials and conduct classes and labs for customers, employees, and others as needed. * Conduct applications project in Customer Support Laboratory, responsible for addressing application, instrument and training issues. * Communication and others * Participate in group meetings, advisory groups, etc., as needed. * Keep improving work processes and techniques to increase department productivity. * Provide leads for all product opportunities to sales representatives. * Promote Leica as the Histopathology market leader in quality and innovation.
Required Education, Experience, Skills Education: Associates degree (A.A.) preferred in medical technology or related field; or equivalent combination of education and experience in histology. HT or HTL (ASCP) certification required. QIHC (ASCP) certification highly desired.
Experience/Skills: Three or more years of histology experience. Research background preferred, not required. Must possess computer proficiency. Fluency with a variety of Microsoft applications: Word, Excel, PPT, Outlook.
Desired Education, Experience, Skills
Travel: Travel (occasional travel required)
Language: English and French
Competencies/Behaviors * Must be flexible * Must work well within a team environment * Able to speak to large groups of people * Very Easygoing * Ability to get along well with diverse personalities. Must be tactful, mature and flexible. * Ability to carry out instructions furnished in written, oral or diagram form. * Excellent written and verbal communication skills. Ability to present ideas in a clear and concise manner. * Ability to successfully handle multi-tasks
Physical Demands & Working Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
* The employee must occasionally lift and/or move up to 25_ pounds.
* Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.
Diversity & Inclusion At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Organization: Leica Biosystems
Job Function: Customer Support
Primary Location: North America-North America-United States-IL-Buffalo Grove
Req ID: COR001488