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Danaher Corporation Senior Manager, Customer Service in Buffalo Grove, Illinois

Come Join a fantastic team! Do you love to lead? Do you know how to deliver superb customer experience? Then we have an opportunity for you? We are looking for a talented and driven individual who can lead a customer service team!

  • Background and motivation to develop and enhance existing processes and improve operational efficiency, consistency, and compliance in support of the organization’s financial and business objectives.

  • Strong cross-functional interpersonal skills to act as liaison between sales, Global supply chain, finance, and legal functions to finalize order Terms and Conditions and revenue forecasting in accordance with Leica’s guidelines

  • Mindset to define metrics to guide focus on areas of continuous process improvement and to meet KPI targets using Danaher Business Systems tool set

  • Innovative thinking in improving Bid Visibility and Conversion rate

  • Leadership skills to provide direction and mentoring to team and be accountable for their performance and development goals - establish a ‘Best Team Wins’ atmosphere.

I.REQUIREMENTS FOR THIS POSITION

Professional Experience

  • 5+ years of experience in operational role with focus on process improvements

  • Experience in managing a large diverse team

  • Understanding of Life Science and Medical customers and buying process

b) Education

  • Bachelor’s Degree Required

c) Language

  • English

d) Travel (required estimated % of time)

  • 0 - 10%

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

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