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Danaher Corporation Service Delivery Specialist - Deerfield, IL in Buffalo Grove, Illinois

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Service Delivery Specialist is the interface between the customers, the service operations coordinators, and the engineers. The mission is customer satisfaction, timely execution of the service cases, including remote and field service activities, until full customers’ satisfaction. This position is part of the Field Technical Service team located in Deerfield, IL and reports to the Manager, Service Operations and works effectively with the Service Operations Team, the Regional Helpdesk Team, the Field Service Team and across all departments (Sales, Marketing, Commercial Operations) where necessary.

If you thrive in a fast-paced role and want to provide a world-class customer experience —read on.

In this role, you will have the opportunity to:

  • Single Point of Entry for all customers’ requests (via email, phone calls, or web-to-case form) related to aftermarket activities.

  • Quote and follow-up with the customers to get the Purchase Orders in time, in case the intervention is not covered by a contract or warranty

  • Identify fields of improvements and optimization and work with the different Services team members to prioritize and roll out continuous improvement activities and projects.

The essential requirements of the job include:

  • High School Diploma required with a minimum 2 years of equivalent experience in Customer Service/Service Industry role

  • Proficiency in CRM systems is mandatory

It would be a plus if you also possess previous experience in:

  • Associates degree preferred

  • SAP and SFDC Service Cloud experience is an advantage

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.