Danaher Jobs

Job Information

Danaher Corporation Sr. Service Planning Specialist in Buffalo Grove, Illinois

GENERAL SUMMARY & OVERALL CHALLENGES

Perform Service Planning functions for all Leica Microsystems divisions. Support install and scheduling activities of Dealers, Direct Field Service, and Shop Engineers. Support all Leica business segments within company and budgetary guidelines to achieve the objective of providing high quality support to Leica’s customers. Provide primary support to the LMS Service group that manages revenue streams from spares sales, field service, and depot repair.

Role Responsibilities Include

  • Schedule and coordinate Installs, Repairs, PM’s, relocations, and crate requests.

  • Host install alignment calls with service managers, engineers, customer service, and sales

  • Coordinate shipments with Logistics

  • Help resolve scheduling conflicts to ensure Leica Service meets its obligations

  • Case and work order creation, triage

  • Dispatch queue management

  • SFDC Scheduling knowledge expert

  • Shipment liaison between factory and local service

  • Perform parts tracking and follow up activities in accordance with all guidelines to ensure timely completion of customer’s service needs and on-time delivery

  • Perform goods receipts of parts shipped from factories

  • Provide phone and e-mail coverage/assistance to Service Coordinators as needed

  • Service Operations backup as needed

Professional Experience

  • Minimum 5 years related experience

  • Proficient in computer skills (ie: Excel, Word, PowerPoint, Lotus, Visio, SAP, SFDC)

  • Strong verbal and written communication skills

  • Excellent ability to prioritize and multitask

  • Customer focused

  • Prior field service experience a plus

Education

  • Bachelor’s Degree preferred

  • Associates degree accepted with minimum 5 years’ experience

Travel (required estimated % of time)

  • 0%

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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