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Danaher Corporation Electro-Mechanical Technician (Remote Support) in Burnaby, British Columbia

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are looking for an Electro-Mechanical Remote Support Technician to work with our Service team. Do you have a passion for keeping our installed systems operating at peak performance? Then we would love to hear from you.

What you’ll do

  • Take ownership of customer technical issues and drive them through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve system issues

  • Follow standard procedures for escalation of unresolved issues to the appropriate internal teams

  • Adhere to and apply Quality requirements

  • Identify problem areas and trends and provide feedback and ideas for improvement

  • Demonstrate a high level of attention to detail in performing work

  • Use the service tracking system to provide clear documentation of activities for each support activity

  • Participate in creating and updating service documentation

  • Provide remote assistance and support to teams installing systems at customer sites

  • Available for occasional travel to customer sites (5-10%)

  • May be required to be On Call after hours and weekends

  • Ability to work after hours shifts and weekends is a requirement

Who you are

  • A post-secondary engineering degree, diploma or equivalent; specializing in electrical, mechanical, or mechatronics is desirable – equivalent experience will be considered

  • Programming, mechanical and electrical problem solving skills

  • Excellent verbal and written communication skills

  • Experience working directly with customers with discretion

  • Detail-orientated - able to identify and troubleshoot problems with industrial machinery, independently if necessary

  • Able to follow and help improve work instructions

  • Understanding of robotics, control systems, and machine operation with hands-on experience is desirable

  • A self-starter with the ability to work as part of a team in a fast-paced environment with minimal supervision

Nice to have:

  • Experience with computer networking, data acquisition and data historians

  • Programming experience (PLC, Wonderware or FactoryTalk) would be an asset

  • Experience working in regulated industries or environments, ideally in GAMP

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.