Job Information
Danaher Corporation Field Service and Applications Specialist - Bujumbura (Molecular Diagnosis) in Burundi, Burundi
Job Title: Field Service and Applications SpecialistReports to: Field Service SupervisorDepartment/Function: Customer CareCountry: BurundiLocation: Bujumbura - Field based
Key Purpose and Accountabilities:
Position Summary:The Field Service and Applications Specialist provides in-field technical support to grow the diagnostic product user base. Responsibilities include installation, maintenance, and troubleshooting of Cepheid instruments, technical presentations, and customer training. The role involves collaboration with Sales, Marketing, Technical Support, and global business units to meet customer needs and exceed expectations.
Job Purpose:
Technical:
On-site installation, maintenance, and troubleshooting of systems.
Integrate instruments into customer labs and support evaluation and validation.
Document installations, customer support, and follow-ups in SFDC.
Conduct preventive maintenance, repairs, and installations.
Manage spare parts stock and inventory.
Commercial:
Develop account strategies with Sales Representatives to boost Cepheid business.
Generate demand for testing, identify new assays, and support rapid adoption.
Assist sales teams in Uganda and surrounding countries.
Training Responsibilities:Complete all assigned training satisfactorily and on time. Ensure associates attend and complete required training.
Experience, Qualifications, Skills Required:
Bachelor’s degree with 5+ years of experience, including 3 years in the medical diagnostics market.
Experience in Molecular Biology and lab automation systems.
Knowledge of Kiswahili desirable.
Technical support and training experience in clinical diagnostics.
Experience working in Africa is a plus.
Strong communication, presentation, and networking skills.
Proficient in Excel, Word, PowerPoint, and Outlook.
Qualities/Competencies:
Excellent customer relations/service skills.
Knowledge of the medical diagnostics market.
Self-motivated, goal-oriented, and results-driven.
Strong interpersonal and communication skills.
Cultural sensitivity and high compliance with Danaher policies.
Other Requirements:
80% on-site work with customers.
Valid motor vehicle license.
Travel primarily within Eastern Africa, with some global travel.
Potential for after-hours and weekend work.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Operating Company: Cepheid