Danaher Corporation Technical Inside Sales - Servicing in Cambridge, United Kingdom
Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.
Pall is proud to work alongside a community of Danaher companies. Together, we’re pioneering the future of filtration, separation and purification.
Looking to improve your career within this fast-paced environment? This could be the ideal next opportunity for you with phenomenal opportunities and benefits.
We are recruiting a Technical Inside Sales - Servicing person to process Marine and MRO (Maintenance, Repair and Operations) orders. You will engage the Customer in the quotation, assessment, evaluation and disposition of repairable items and build customer relationships to facilitate Marine and MRO growth. Your responsibilities will span ‘front to back’ SAP transactions, MRO administrative/support actions and daily management of assigned accounts.
Additionally, you will provide informal guidance of MRO and customer processes, interaction with internal teams, and problem solving to further growth.
As Technical Inside Sales - Servicing, you responsibilities will also include;
Responsible for all repair order transactions by assigned customer (quote, order entry, status, etc), under direction from the Service Inside Sales Lead
Review and approve the negotiated quotations submitted by the MRO technicians/line leaders in accordance with the DOA.
Collaborate with assigned internal and external customers.
Reach terms on smaller contracts/repair requests with Inside Service lead oversight and DOA signature.
Develop, implement, and improve MRO processes. Provide guidance of internal and external processes to facilitate customer satisfaction and MRO growth.
The successful candidate will have;
A strong technical understanding with a background or qualification in engineering
Minimum 5 years in customer service or customer-facing role.
Digital literacy that include order entry, basic look up and general processing required with SAP/ERP experience.
You will have the ability to work independently in a high-stress environment with a strong work ethic and influencing skills. Your interpersonal skills will be excellent with a professional demeanour with internal and external customer contacts. Fluent French speaker is helpful
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.