Danaher Corporation Field Service Engineer - Delaware/Baltimore/DC/Philadelphia Areas in Cambridge, Maryland
Wondering what’s within Beckman Coulter?
Take a closer look.
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you’ll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you’ll see we are invested in you and you’ll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You’ll find the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) , which makes everything possible. You’ll also see a company that investors trust—our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
And no matter where you look at Beckman Coulter, at the heart of what we do, you’ll witness our shared purpose—helping realize life’s potential—in action. Our work helps improve millions of lives.
We hope you’ll see yourself here, too.
What you find at Beckman Coulter —and within yourself — might just change the world!
Beckman Coulter Diagnostics Field Service Engineers provide excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As a Field Service Engineer (FSE) you will be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being.
As an FSE team member, you will be part of the Service Organization and report to the District Manager. You will provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion, utilize critical thinking to resolve appropriate action to rapidly repair instrumentation, train our customers and verify the operational performance and data quality of systems in order to supply to our overall commercial organization.
Many FSEs operate independently within their geographic territory, however we operate as a team to share standard methodologies, mentor and receive experienced technical support. You will enjoy being home-based and will also be provided with a company car, iPhone and laptop. You will also travel within the region to support customers using your technical expertise with overnight required as needed.
If you thrive in a fast-paced role and want to work to build a world-class service organization—read on.
In this role, you will have the opportunity to:
Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
Train and assist newer Field Engineers.
Provide excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
Travel throughout the district territory, experiencing all the various places our instrumentation is utilized. This position services the chemistry and immunoassay group and will be located primarily in Delaware as well as the Baltimore/DC area and Philadelphia.
Maintain customer service logs and internal service records in a timely manner, ordering repair parts, and adhering to cycle times.
The essential requirements of the job include:
Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
1+ year experience diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment, in the laboratory, as a Field Service Engineer or Biomedical Engineer.
Hold a current valid driver’s license and good driving record over last three years is required. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
Willing to work different shifts as business needs.
Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
Ability to lift up to 50 pounds. This would be to include tools, replacement parts, consumables etc.
It would be a plus if you also possess previous experience in:
3 + years’ experience of advanced trouble shooting.
Experience collaborating with internal team members and external customers.
Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.
At Beckman Coulter, we’re driven by a sense of wonder for what we can create—and what we can become. Here, you’ll accelerate your career while driving innovation that improves lives. You’ll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.
We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that’s why we’re taking concrete steps to ensure that we’re fostering an inclusive and engaging workplace for our team. If you’d like to learn more, read stories from our associates on our Careers Blog (https://jobs.danaher.com/global/en/blog) or contact one of our recruiters.
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or firstname.lastname@example.org to request accommodation.If you’ve ever wondered what’s within you, there’s no better time to find out.