Danaher Corporation Global Infrastructure - ServiceNow Analyst in Cardiff, United Kingdom
Be part of something altogether life-changing
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do
Administration, development and support of a ServiceNow platform for a global organization.
Role includes automation of processes through ServiceNow workflows, implementation of new functionality to meet business requirements and support of existing ITIL implementation in a GxP environment
Platform patching, upgrades, and new module releases
Integration with core identity solutions, infrastructure and applications and configuration management systems.
Contribute to meeting the departmental key performance indicators.
Provide training to IT community as required.
To follow relevant legal requirements and the Company Health & Safety Policy.
To keep your work area tidy and free from hazards.
Report and address any safety defects.
Who you are
Strong administration and development experience of a ServiceNow platform across all ITIL components
Experience of development and administration of Service Desk and Change Management solutions in a GxP environment
Excellent knowledge of best practice for service delivery solutions
Excellent judgement and strong analytical skills
Highly organized with the ability to manage multiple, parallel tasks and projects.
Be prepared to travel and work unsociable hours.
Provide out of hours support.
Provide coverage for National Holidays.
Ideally hold a driving licence, but this is not essential
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.