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Danaher Corporation Service Operations Administrator in Cardiff, United Kingdom

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of Danaher companies. Together, we’re pioneering the future of filtration, separation and purification.

Looking to improve your career within this fast-paced environment? This could be the ideal next opportunity for you with phenomenal opportunities and benefits.

Pall nurtures your career and due to continued growth, we are recruiting a fluent Spanish speaking Service Operations Administrator based in the UK or Spain, providing support to the Pall Industrial markets. This is an exciting opportunity to join a fast-growing organisation.

Your main daily duties will be the interface between the Service Department and: Freight Forwarders, Customer Service, Accounts Payables and Receivables, Procurement and some customer accounts.

You will manage all Service-related documentation, ensures processes are followed, act as a gate keeper for order booking / invoicing. Lastly, you also support to the Service Operations Manager for data analyst and provide System expertise.

As Service Operations Administrator, you will have the following responsibilities;

  • Assist the Shared Service Manager & the Operations Service Manager in the day to day running of the Services function

  • Track and manage services documentation

  • Support the service execution team to work in customer interface portals to provide documentation.

  • Support of reporting service KPIs on weekly/monthly & quarterly basis and visually illustrate the data.

  • Implement Danaher problem solving techniques to bridge gaps.

  • Deal with customer complaints and claims

  • Provide office-based support to Field Engineers working remotely

  • Attend regular service reviews on a weekly/monthly basis for service feedback.

  • Support RACI and Workflow processes taking the required action for third party services

  • Support for entry Purchase Requisition, collaborate with Procurement and Finance departments for all Service purchases

  • Support of service-related logistics and follow-up of the progress until delivery

  • Focal point for field service engineer tool ordering

  • Procurement of emergency spare parts for F&B, implementation of processes

  • F&B Specific Documentation for spare parts certification

  • Provide customers return documentation for 3rd party service work and work with customers to ensure units are returned correctly and on time

  • Monitor / track progress with 3rd party vendor (through tracking document) and action follow up of repair quotes with our customer and arrange for return back to customer

  • Timely follow up and feedback provided for all customer issues to leaders.

The successful candidate will be IT literate and be able to pick up new systems quickly. Additionally, you will have the following attributes;

  • Strong communication, interpersonal, listening and business acumen skills.

  • Team player.

  • Strong organisational skills

  • Strong PC skills, Microsoft Office skills – specifically Microsoft Excel and PowerPoint

  • Self-starter that can work independently and act with a focus on continuous improvement

  • Results orientated – able to clearly separate effort from results. Must possess the ability to quickly gather data to identify trends/issues, clearly communicate next steps and aggressively follow up to ensure that opportunities are closed.

  • Strong time management skills.

  • Must be self-driven and willing to take the initiative to respond to and/or address challenging situations.

  • Fluent in English and Spanish

Fluent English & Spanish speaker

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.