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Danaher Corporation Customer Service Manager Industrial Division – Italy in Cassina De' Pecchi, Italy

Find what drives you on a team with a 70+ year history of being recognized for discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our portfolio is broad, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. Our career opportunities are as diverse as our products and they are all focused on creating better lives and a better planet. At Pall, we believe that innovation is our legacy, our privilege, and our destiny. If that resonates with you, join us!

Due to growth within the team, Pall are looking for a Customer Service Manager to join and lead our friendly, hard-working Customer Service team Italy! Customer Service play a vital role in our growing business and promoting the highest standards of customer service to exceed expectations.

Summary Purpose of the Position:

  • Responsible for the strategic and operational direction of the Industrial Pall Customer Service (CS) operation within the country.

  • Ensuring all activities resonate with direction from Pall Corp & Danaher, & support the 5 year vision.

  • Driving the continuous improvement of the CS organisation (using talent management) to maximise organisational efficiency.

  • Ensuring the team aligns with the Quote-to-Cash (Q2C) process, adopting best practice applying DBS tools, complying with relevant policies, definitions, methods and work instructions to service the business requirement.

  • Provide direction, leadership and support within the division

  • Monitor on time delivery reviewing with regional Supply Chain personnel as

  • appropriate

  • Monitor the performance of the sales offices in division of the country achieving the agreed Key Performance Indicators

  • Ensure the team’s processes meet compliance at all times, and participate to internal and external audits

Position Competencies:

  • Strong leadership and change management skills to build and sustain a regional team

  • Specific detailed knowledge of the Sales and Distribution process functionality

  • Knowledge of Pall business OR experience within a manufacturing business

  • Knowledge of commercial and supply chain models, organisation structure, products/activities, processes and policies

  • Experience using an SAP or ERP system

  • Excellent Communication skills cross cultural/cross regional teams – experience within an international company

  • Confident communication (written and oral) in Italian and English

  • Previous supervisory/management experience in operational roles (commercial, customer service, supply chain or business IT) with significant past experience to draw upon in this role

  • Presentation experience

  • Flexible attitude, embraces change

  • Willing to travel abroad if required and willing to flexible working hours if necessary to complete tasks or attend meetings/calls

Pall Corporation is proud to be part of the Danaher global family of more than 20 operating companies, driving meaningful innovation in some of today’s most dynamic, growing industries. Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world-class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.