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Danaher Corporation Customer Technical Support Specialist in Cassina De' Pecchi, Italy

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Customer Technical Support Specialist for Beckman Coulter Diagnostics is responsible for providing excellent support to our Customers involving and assisting remotely our systems users in hospitals and stand-alone laboratory environments. You'll be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being.

This position is part of the Customer Care Organization located in Cassina de Pecchi (MI) and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Customer Technical Support Organization and report to the CTSO Supervisor. If you thrive in a supporting role and want to work to build a world-class customer care organization—read on.

In this role, you will have the opportunity to:

  • Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.

  • Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our Customers that meet their requirements and that of our company

  • Complete troubleshooting, remote repairs on Beckman Coulter equipment both on technical and applicative issues.

  • Provide excellent and efficient support to Beckman Coulter’s customers, along with technical training at customer site or by our dedicated showroom.

  • Accompany the digital transformation and contribute your IT knowledge to internal projects and remote assistance

  • Travel in the Country as required (10%), experiencing all the various locations our instrumentation is utilized. This position services the whole territory group and will be located in Milan Office-remote.

  • Develop critical approach supported by DBS tools.

The essential requirements of the job include:

  • Scientific degree (Biology, Biochemistry, Chemistry, Biomedical Engineering or similar). Fresh graduates are welcome but with some Laboratory experience. The ideal is to find a candidate with Immunoassay, Hematology or Clinical Chemistry experience.

  • 2 years’ experience in the same or similar role in the Medical Diagnostics industry

  • Proficient Italian and English is mandatory.

It would be a plus if you also possess previous experience in:

  • Demonstrate ability in diagnosing and troubleshooting mechanical, electromechanical, robotics, and/or electronic medical equipment, software and networking logics.

  • Ability to interact with customers regarding admin documentation.

  • Ability to work in team with a strong focus on problem solving.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.