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Danaher Corporation Technical Specialist Automation Track in Cassina De' Pecchi, Italy

Role Summary:

Purpose of this role is to provide technical support, mainly on site and over the phone, to Field Service Engineers, Customers Support and to the dedicated staff by carrying out: diagnosis, troubleshooting, complex repairs of Automation systems. The Technical Specialist Automation Track responds when the first level support is not enough to isolate and solve equipment malfunctions problems and provide a high-quality level support. He/ She is responsible for training the technical assistance for the dedicated line, for the IT configuration of the line of expertise and the IT training of fields colleagues.

Key Responsibilities:

  • Guarantee specialist technical support to the customer on the field and over the phone

  • Guarantee the preparation and implementation of trainings plans for the filed colleagues, regarding the technical and IT part

  • Manage the flow of technical information from / to the Corporate and the EMEAI Automation Team

  • Manage the “Escalation” process

  • Recommend countermeasures to solve problems using DBS tools and other related tools

  • Guarantee a constant growth of the Field Service Engineers’ technical Know-How

  • Help the Technical Support Supervisor implement of the reporting system

  • If necessary, provide the required technical information

Requirements:

  • University degree in Biomedical Engineering or equivalent

  • Proven IT Skills: Microsoft client/server operating systems, knowledge of the main active and passive components for computer network, Linux operating system, virtual environments (VMware)

  • At least 2 years of experience in the product line

  • Ability to explain technical concepts and support continuous learning

  • Very good listening and communication skills

  • Problem Solving and aptitude to proactively identify solutions

  • Strong leaderships skills

  • Fluent English, in written and spoken

Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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