Danaher Corporation Sales Support Specialist - Upstream Bioprocess in Charleston, South Carolina
Be part of something altogether life-changing.
Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
What you’ll do!
As the Sales Support Specialist you will be the liaison between the outside sales force, customer service, S&OP, warehouse, manufacturing, service and product management teams to ensure accurate and timely communication to the outside sales team and customers in support of sales activities.
Responsible for creating a support network for the outside sales team by closely partnering with them to perform any non-selling activities such as entering quotes, creating customer accounts, tracking orders, prioritizing shipments, monitoring supply, managing the demo pool and shipping of demo equipment.
Work cross functionally to drive alignment and line of sight to customer needs/our commitments.
Identify potential risks to forecast and manage accordingly to reduce or eliminate impact to the customer by proactively advising applicable teams, working to identify a solution and holding the team accountable to execute until completion.
Develop an intimate understanding of the customer’s needs, challenges and history to better serve the client and to identify any internal changes/issues that may adversely impact the customer and work to remedy the situation or minimize the impact with early communication.
Align, manage and track sales operations for the team including quoting, pre/post sales activities, demo equipment schedule, shipping of materials for demonstrations, and customer equipment repairs, resulting in consistent practices and improved outcomes.
Who you are!
Bachelor's degree or equivalent experience required.
3 plus years of related experience including customer service, sales support, operations and/or other relevant experience.
MS Office required with SharePoint and SFDC experience a plus.
Strong written and oral communication skills.
Ability to prioritize a variety of tasks, achieve goals and a self-starter with attention to detail.
We offer comprehensive benefits like Medical, Dental, Vision and matching 401K.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
We help you realize your life’s potential with a competitive benefits package. At
Danaher, we provide a suite of benefits to support your physical, financial, and emotional wellbeing. Speak with your recruiter or hiring manager to learn more about country-specific offerings.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail firstname.lastname@example.org to request accommodation.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.