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Danaher Corporation Sales Support Specialist (Remote) in Charlotte, North Carolina

About the Sales Support Specialist role:

The primary role of this position is to provide quality service and support to the North America Sales Team: Divisional Sales Managers, Regional Sales Managers, Inside Sales Representatives, Key Account Managers, and Rep Firms). In this role, you are the primary point of contact for your assigned sales associates, providing them accurate and prompt support.

  • Handle incoming calls from internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, Analytics, etc.)

  • Assist to resolve customer complaints and problems

  • Prepare and processing of quotes, assist with quotes to orders

  • Accurate and timely completion of requests from the sales team to execute updates, changes, and new information within CRM

  • Assist customers in figuring out product needs and provide advanced assistance on products

  • Initiate no charge orders, returns, credits, sales allowances, traces, replacement orders, and billings

  • Review all commercial terms and conditions requirements and negotiate with various Hach internal departments to determine solutions to satisfy customers’ business requirements

  • Coordinate/consult with the legal department to ensure Hach’s protection from unnecessary and/or costly contract obligations

What makes this opportunity exciting?

  • Hach releases over 10 products per year, so you will always be learning and working on new items. This is fast-paced and significant work!

  • Our ability as an innovative organization! Unknown, yet exciting opportunities because of our innovative approach; Our service business is ever-evolving.

  • You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list

  • Full benefits including medical, dental, vision, 401(k) matching all on day one

Are you qualified?

  • High School diploma or equivalent

  • 2+ years of customer service experience

  • Knowledge of Oracle

  • Advanced knowledge of customer support processes (i.e., pricing, products, returns, etc.)

  • Demonstrated ability to resolve customer complaints/problems and provide follow-up to our customers and supervisor

  • Proficiency with Microsoft Office products

  • Contract review experience/solid understanding of contracts

The salary range for this role is $23.00/hr - $27.00/hr. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

You can apply for this role through the Careers Page at https://jobs.danaher.com/global/en/ (or through the Workday “Find Jobs” function if you are a current employee)

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-Remote

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.

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