Danaher Corporation Salesforce CRM Manager, Commercial Operations - Remote in Charlotte, North Carolina
Aldevron is an industry pioneer with a core competency in manufacturing for gene and cell therapy. We supply high-quality plasmid DNA, mRNA and proteins to our clients, who are breaking new ground on the world’s most important and challenging solutions to benefit us all. We're looking for innovative, forward-thinking individuals who share our goals of advancing science and making an impact on the world.
Aldevron is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
The Commercial Operations CRM Manager takes charge of Salesforce’s (SFDC) design and implementation of Aldevron’s new CRM management tool, by creating new ways to optimize and improve the commercial workflows and take full advantage of the Salesforce potential. This role is responsible for business process improvements, continuous development based upon users' needs and feedback, acquisition integrations, new feature development implementation, roll out and sustainment, managing and feeding the SFDC project roadmap, and driving user adoption by driving best practices, sharing insight on benefits, and providing proper training to show others how efficient and effective their sales role is when using Salesforce.
This is a remote opportunity
Create, define, and manage Salesforce.com projects and their requirements, including documentation and training.
Evaluate existing, and future Salesforce release features for business benefit and prescribe rollout plans, including socialization, training, communication, requirements documentation, testing, and release management.
Own and execute consistent data cleaning practices to ensure accurate data entry from CRM integrations and foster a strong sense of data integrity and cleanliness amongst users.
Manage all SFDC workflows, dashboards, and processes for the commercial organization.
Troubleshoot and resolve issues.
Train commercial associates and other commercials leaders on using SFDC as required in support of Sr. Manager of Commercial Operations & Training to help expand knowledge and adoption of Salesforce’s capabilities.
Collaborate cross-functionally with critical strategic commercial leaders, executive staff, peers, and internal customers to ensure all projects are globally driven and continuously improve the seller experience.
Support and drive SFDC projects and small to large CRM improvement requirements, including documentation of business requirements, solution and technical design, test plan design, and coordination of testing with business users.
Provide first-level support to the field, including issue identification and resolution/escalation.
Bachelor's Degree required
Salesforce Certifications preferred (Administrator, CPQ, App Builder,… )
3-5 years of direct Salesforce experience required, SFDC reporting experience preferred.
Previous sales or commercial operations experience preferred.
CRM-related project management experience required.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation. If you’ve ever wondered what’s within you, there’s no better time to find out.