Danaher Corporation Senior Specialist Customer Technical Support in Chaska, Minnesota
Danaher Company Description
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in peoples’ lives by improving the productivity of medical professionals and scientists, supplying critical information for improving patient health and reducing the cost of care. Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you'll like what you see. If you believe your education and experience are in line with the position description and qualifications referred to above, and are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume online at the URL below or atwww.beckmancoulter.com. Beckman Coulter is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
* Fielding Customer Calls to Facilitate 24/7 Support Function * Through telephone and electronic (i.e. email) technology independently provide resolutions on Hardware, Software, Assay and Training related calls from existing customer base.
* This includes proven experience interacting and managing customers relations (for example escalations and de-escalating situations). * Measured on ability to work efficiently and resolve customer issues using the most cost effective solution. * Triage general inquires across other Beckman Coulter functions. * Assign calls to field service when unable to resolve over the phone. * Utilize remote diagnostics to proactively monitor instruments against potential issues. * Ability to mentor others and influential within the call center team to ensure effectives processes and goal attainment. * Collect and analyze data and classify complaints according to FDA requirements * Capture and document all aspects of the customer interactions/issues into Service Max database. * Adhering to and working within defined procedures and practices to determine appropriate actions – provide input on creating policies and procedures. * Continually build upon current knowledge and grow with the expanding Beckman Coulter product menu. * Understands Danaher Business System and provides input for KPI objectives and Daily Management improvement.
* Associates degree in Biological Sciences with 3 years of industry related experience
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team. Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
Organization: Beckman Coulter - Diagnostics
Job Function: Customer Support
Primary Location: North America-North America-United States-MN-Chaska
Req ID: BEC013665